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Amazon Kindle Content Specialist
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Job Description
We are seeking a highly skilled Digital Book Support Analyst to join our team at Amzn Support Srvcs Costa Rica.
The successful candidate will work closely with our content providers to ensure their needs are met and their concerns are addressed in a timely and professional manner.
Responsibilities
- Provide clear written and verbal communication to customers.
- Maintain a positive and professional demeanor with customers at all times.
- Follow company policies and processes in order to process customer requests appropriately.
- Escalate customer issues appropriately and correctly.
- Proactively communicate system and process issues and customer feedback trends to management.
- Routie issues and bugs that need engineering expertise to the development teams.
- Use customer service tools in order to provide an accurate response and an exceptional customer experience.
Requirements
The ideal candidate should have:
- A high school diploma or equivalent.
- Proven English verbal and written fluency skills.
- Demonstrated verbal and written communication skills with external/internal teams.
- A basic familiarity with web technologies and HTML.
Our Team
We are a team of passionate individuals who are dedicated to delivering exceptional customer experiences through our Kindle Direct Publishing service.
