Digital Project Lead

hace 4 semanas


San Francisco, Heredia, Costa Rica Encora A tiempo completo

**About Encora**:

We are a global Software and Digital Engineering company that helps businesses overcome the talent shortage and provides next-gen services. Our 16 global offices and 25 innovation labs make us a leader in our field.

The Product Ops Manager will play a crucial role in maintaining the overall project plan for product management and cross-departmental activities. This position requires collecting, tracking, and reporting on product usage analytics to help the Product team level up and perform better.

**Key Responsibilities:**

  • Maintain project development plans with Dev and Product teams
  • Identify deliverables and process steps for execution
  • Track process execution and delivery of agreed-upon artifacts
  • Facilitate meetings and coordinate PM functions
  • Cross-coordinate project management between departments

**Product Management Process:**

  • Document and maintain product management processes
  • Hold post-mortems and process improvements semi-annually
  • Gather product management KPIs and metrics for updates

**Analytics and Reporting:**

  • Track usage back to project KPIs to measure adoption and success
  • Analyze metrics to determine challenges and raise awareness to product managers
  • Work with Product Management to define measurements for success

**Requirements:**

  • Aptitude for process improvement and analytics
  • At least 5 years of experience in project management
  • Excellent communication skills (B2+ minimum)
  • Highly organized and attention to detail

**Nice to Have:**

  • Experience in software development projects
  • Go To Market execution and product launches
  • User-based analytics exposure

**Why Choose Encora:**

  • Flexible work arrangements (WFH/WFA)
  • Private medical, dental, and life insurance
  • Vacation time and sick leave
  • Certification reimbursement
  • Substantial referral bonuses
  • Welcome bonus
  • Mental Health days off
  • Employee Solidarity Association

Estimated salary: $80,000 - $110,000 per year.


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