Content Operations Manager

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary

Auxis Overview

Auxis is a leading provider of business process outsourcing and consulting services. Our team is dedicated to delivering exceptional results-driven solutions to our clients.

About the Role

We are seeking a highly skilled Content Operations Manager to join our team. In this role, you will be responsible for capturing, updating, formatting, and uploading process documentation to our knowledge base using content direction from functional teams.

You will administer and upload HR policy updates based on direction from the Associate Relations team, as well as manage knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from respective functional teams.

Key Responsibilities

  • Capture, update, format, and upload process documentation to the knowledge base using content direction from functional teams.
  • Administer and upload HR policy updates based on direction from the Associate Relations team.
  • Manage knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from respective functional teams.
  • Support the design of new knowledge distribution policies and encourage use of new practices.
  • Monitor and support regular reviews of knowledge base content and ensure follow-up with content owners on aged content.

Requirements

To be successful in this role, you will need:

  • An education level of a bachelor's degree in business or related field.
  • 2 years of experience managing data, content, or business processes; managing business operations relationships and driving quality improvement.
  • 3 years of quality assurance analytics or contact center experience.
  • An English level of C1+

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