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Cloud Infrastructure Engineer
hace 1 semana
Citrix is committed to diversity, equity, inclusion, and a culture of belonging, celebrating courageous, authentic selves at work. As a Technical Support Engineer, you will contribute to this mission by providing expert technical support to customers, helping them overcome challenges and achieve their goals.
Job SummaryThis role involves acting as a primary point of contact for customers, addressing their technical issues and concerns related to Citrix products and services.
- Provide timely and accurate responses to customer inquiries.
- Identify and resolve technical issues efficiently, escalating complex cases when necessary.
- Develop and maintain in-depth knowledge of Citrix products and services.
To succeed in this position, you will need:
- Practical knowledge of Active Directory, smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
- University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate course work will be taken into account.
- English professional proficiency with excellent verbal and written communication skills.
We seek candidates with experience in:
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
