Financial Operations Coordinator II Specialist
hace 17 horas
At World Fuel Services, our employees are the driving force behind our global success.
We are industry leaders due to the diverse talents of our team of approximately 5,000 professionals worldwide.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration, and efficient execution are highly valued.
This is what enables us to drive sustained growth.
The Financial Operations Coordinator II role is a key member of the team responsible for delivering excellent customer service through accurate and timely invoicing to our valued customers, as well as processing invoices from suppliers efficiently and effectively.
As the primary point of contact for questions related to invoicing from both internal and external customers, the financial operations coordinator must possess excellent written and verbal communication skills and a customer service mindset.
- Daily invoicing for fuel deliveries, services, and other revenue within departmental SLAs
- Coordinate cross-functionally to improve the department's efficiency and effectiveness
- Identify opportunities for continuous process improvement and automation
- Evaluate issues timely that cannot be resolved by the team
- Review and verification of all supporting documents related to invoicing customers
- Collaborate with other WFS Corp departments to ensure data accuracy and timely resolution of exception conditions
- Serve as the primary point of contact to customers, ensuring timely customer support
- Field questions from internal and external associates, keeping management informed while responding promptly and accurately
- Maintain reports and logs intended to ensure completeness of incoming data, track status of exceptions, and ensure regulatory compliance
- Monitor workload being completed such as unbilled, Salesforce cases
- Analyze and resolve complex cases
To succeed in this role, you must have polished communication skills with a strong sense of customer service.
You should be proficient in Microsoft Office, including Excel and Word, and able to work autonomously and collaboratively in a fast-paced, deadline-driven, multi-cultural environment.
Excellent English level (B2) and strong organizational, problem-solving, and analytical skills are also required.
In addition, adaptability to changing business needs and a well-developed skill of attention to detail are essential.
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