Technical Problem Solver

hace 3 días


San José, San José, Costa Rica Cloud Software Group A tiempo completo

About Cloud Software Group

We are a leading cloud software provider serving over 100 million users worldwide. Our team is dedicated to creating innovative solutions that make a real impact on people's lives.

**Job Description:**

We're looking for an exceptional Technical Problem Solver to join our team as a Sr Escalation Engineer. As a key member of our engineering team, you will be responsible for resolving complex technical issues and providing top-notch customer service.

**Key Responsibilities:

* Identify and resolve sophisticated customer situations using effective communication planning and follow-through*

* Independently resolve technically complex, critically important, or politically hot customer issues*

* Collaborate with senior-level players in Engineering and Product Development to provide clear issue documentation and productive multi-functional relationships*

* Develop and review advanced technical training for internal and external audiences across multiple products or components*

* Participate in a 24x7 on-call rotation and contribute to projects as a collaborator or sub-team leader*

**Requirements:

* 5+ years of experience in Tech Support, including 2-3 years in an Escalation-level team collaborating with Engineering*

* Strong critical thinking and problem resolution skills*

* Excellent written and verbal communication skills to communicate with senior management*

* Practical understanding of the OSI model*

* Solid understanding of Linux operation system, load balancing, routing, switching, VLAN, firewall, VPN, common protocols (TCP/IP, NAT, DHCP, DNS), CCNA*

Preferred qualifications: CCNP, Certificate of MCSE or CCIE, AWS, Azure, and other Cloud solution providers, Shell, Python, or Perl Scripting languages, Firewall/DMZ configuration



  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About This OpportunityJoin a dynamic team of experts at Cloud Software Group, where innovation meets customer satisfaction. As a Virtualization Support Specialist, you will play a critical role in ensuring seamless delivery of our products to customers worldwide.Key ResponsibilitiesProvide advanced technical support to customers via phone, email, or...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Company Overview**At Cloud Software Group, we value diverse lived experiences and varied perspectives. We believe that having the courage to take risks is essential to growth and innovation.**Job Description**We are looking for an Enterprise Virtualization Expert to join our team. As a key member of our team, you will focus on in-depth problem analysis of...

  • Complex Problem Solver

    hace 7 días


    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is a global leader in technology, empowering people and organizations to achieve more. Our Customer Experience and Success (CEnS) organization is at the forefront of delivering exceptional customer experiences.We are seeking a skilled Software Escalation Engineer to join our team. In this role, you will investigate and solve complex technical...

  • Complex Problem Solver

    hace 4 días


    San José, San José, Costa Rica Microsoft A tiempo completo

    ResponsibilitiesHandle highly complex cases, collaborating with business stakeholders and resolving issues through effective communication and conflict resolution skills.Leverage source code and debugging skills to solve technically complex problems, working closely with strategic enterprise customers.Develop and mentor junior engineers, driving process...


  • San José, San José, Costa Rica Abroad Internships A tiempo completo

    **Mission/vision of the company**:This company made it her mission to make sure all guests feel like they are at home.Perfection is what they strive for and in a sustainable way as wellIt's located in the beautiful San Jose and is a very unique Aparthotel that is quickly growing in popularity.They are looking for you to guard her values with your hospitable...

  • IT Problem Manager

    hace 2 días


    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we are seeking an experienced IT Problem Manager to join our team. The ideal candidate will have a strong background in ITIL process and problem management, with the ability to create process designs, manage policies and procedures, and measure team activities.This role involves managing and overseeing research and analysis efforts post incidents...

  • Problem Manager

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Do you like solving problems?Do you love the thrill of good investigation?If so, keep reading_- Problem managers identify and manage problems using preventative methods and identifying underlying causes to help prevent future incidents.Using a structured workflow for diagnosing root causes and fixing problems, they help eliminate recurring incidents and...


  • San José, San José, Costa Rica Ntt Data A tiempo completo

    Job OverviewWe are seeking a skilled Salesforce Sr. Developer to join our team in Costa Rica. This role will involve designing and building solutions based on established requirements, demonstrating product functionality, documenting standard operating procedures, and driving the quality of well-designed systems.Key Responsibilities:- Design and build...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Technical Support Technician (Help Desk) - Santa Ana, Costa RicaDo you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?Are you ambitious about joining a truly innovative, global organization?Join Western Union as a Technical Support Technician.Western Union powers your pursuit.As a Technical Support...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    At Microsoft Corporation, we empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. We create life-changing innovations that impact billions of lives around the world.About MicrosoftWe are responsible for...


  • San José, San José, Costa Rica S&B Technical Products A tiempo completo

    Job DescriptionThe Senior Financial Analyst position at S&B Technical Products is responsible for providing financial insights and analysis to support business decisions. This role requires a strong understanding of accounting principles, financial reporting standards, and analytical skills.Key Responsibilities:Develop and maintain accurate financial models...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe are a global leader in cloud software, empowering individuals and organizations to thrive in the digital age. Our expertise combines the strengths of Citrix and TIBCO to create cutting-edge solutions.This RoleThe Technical Problem Solver will be responsible for resolving complex issues related to Cloud Software Group products....


  • San José, San José, Costa Rica Larsen & Toubro Infotech Limited A tiempo completo

    Larsen & Toubro Infotech Limited is seeking a Technical Operations Engineer to join our team.In this role, you will be responsible for ensuring the smooth operation of our technical infrastructure, including our servers, networks, and databases.You will work closely with our engineering teams to design, develop, and implement new technologies and solutions...


  • San José, San José, Costa Rica S&B Technical Products A tiempo completo

    Job DescriptionWe are seeking an experienced Accounting Operations Lead to join our finance team at S&B Technical Products. This individual will be responsible for overseeing the accounting function, including financial reporting, budgeting, and compliance.Main Responsibilities:Oversee the accounting function, including financial reporting, budgeting, and...


  • San José, San José, Costa Rica Intel A tiempo completo

    In this dynamic environment, you will collaborate with operations partners to develop and sustain processes for semiconductor manufacturing operations. Your key responsibilities will include:Developing and implementing operational improvements to maximize output while improving safety, yields, and quality.Conducting tests and measurements to determine...


  • San José, San José, Costa Rica Splunk A tiempo completo

    About SplunkSplunk is a leading provider of software solutions for data analysis and security. Our mission is to empower organizations to build a safer and more resilient digital world.Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide technical assistance to our...

  • Technical Trainer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking an energetic, experienced IT professional to join us as a Technical Trainer.In this role, you will be responsible for delivering key technical training courses to your assigned site.You will be the primary facilitator of technical programs and leading training in cloud technologies, customer service, and pre-sales skills.**Driving...


  • San José, San José, Costa Rica Object Technology Solution A tiempo completo

    **Job Overview:**We are looking for experienced technical support specialists to join our team at Object Technology Solutions. As a technical support specialist, you will be responsible for providing high-quality customer support and resolving technical issues related to our products and services.**Responsibilities:**Provide technical assistance via phone,...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewWe are seeking a skilled Technical Support Specialist to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients.The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We are seeking an exceptional Technical Support Expert to join our Cloud Software Group team. As a Senior Escalation Engineer, you will be responsible for providing top-notch customer service experience by identifying and resolving complex issues on Citrix Endpoint Management.A successful candidate will have 5 years of proven ability in Enterprise support...