Risk Management Lead

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Company Overview:

Citi is a global bank with a long history of providing financial services. Our company values diversity and inclusion, and we strive to create an environment where everyone feels welcome and valued.

Job Description:

The KYC Operations Sr. Supervisor will be responsible for leading a team of employees in the Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services. This role requires strong leadership and direction skills to provide full leadership and direction to a team.

Key Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.
  • Provide people management and development responsibilities and ensure team service level standards are met.
  • Liaise with Compliance department and senior management within business units supported - Oversee new client onboarding and implement process enhancements to improve client onboarding experience.
  • Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.
  • Monitor account refresh activity daily to ensure regulatory/document requirements are met.
  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.
  • Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.

Qualifications:

  • 5-8 years of experience related to role's responsibilities.
  • Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging.
  • Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English).
  • Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner.
  • Comfortable navigating complex, highly matrixed organizations.

Benefits:

  • We offer a competitive salary and benefits package.
  • A chance to work with a diverse and inclusive team.
  • Opportunities for career growth and professional development.

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