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Financial Operations Manager
hace 1 semana
Company Overview:
Auxis is a fast-growing business process outsourcing provider dedicated to delivering exceptional support to our clients.
Job Summary:
We are seeking an experienced Financial Operations Manager to join our team and lead the daily operation of a local team of 10+ professionals servicing U.S.-based clients.
Key Responsibilities:
- Manage team productivity and utilization, focusing on Client-Specific KPIs and Goals set by AUXIS Management.
- Design and implement process improvements to enhance efficiency and effectiveness.
- Support the administration of management tasks, including monitoring overall team workload and reallocating/delegating tasks as necessary.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Create and distribute Daily Status reports.
- Assess team talent, identifying stronger and weaker performers, and create Performance Improvement Plans (PIPs) and define supportive actions for low performers.
- Take customer escalations in a professional and timely manner.
Requirements:
- Proficiency in English and Spanish language (oral and written), C1 or above.
- Ability to adjust schedule based on account needs.
- Studies in business administration, finance, accounting, or related field.
- Previous experience leading teams/personnel, with a minimum of two years of work-related experience.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members, and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions.
About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Our culture empowers you to be your best in the interest of a common team goal. We strive to improve our culture and environment, investing in tools to visualize the pulse of our organization.
Benefits:
- Health benefits, including medical, vision, and dental.
- Transportation subsidy.
- Asociacion Solidarista.
- Training and development programs.
- Employee recognition program.
- Paid time off and family paid leave.
- Paid day off for your birthday.
