Software Engineering Support Specialist

hace 2 semanas


San José, San José, Costa Rica Joby Aviation A tiempo completo

Job Overview:

Avionyx S.A., a software engineering services company owned by Joby Aviation, is seeking an IT Service Desk Administrator to provide Tier 1/2 support for end-users, remote software installs, hardware warranty requests, and basic diagnostics. The ideal candidate will operate within the ticket system, troubleshooting, implementing, and deploying organization needed systems in conjunction with the IT Site Administrators team.

Responsibilities include infrastructure management, Zoom & Microsoft Teams room AV administration, deployment, and vendor management; OS management, installing and upgrading computer components and software as needed; service desk ticketing, managing queues and routing tickets to higher tier administrators; and remote software installation.

Requirements:

  • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field
  • Minimum 1 year of IT service administration experience
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols

Desired qualifications include IT certifications, experience with Jira Service Desk, R&D Test system environments, and mobile device management solutions.



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