Global Financial Crime Prevention Specialist

hace 3 días


San José, San José, Costa Rica Western Union A tiempo completo

**Role Overview:**

We are seeking a highly skilled and detail-oriented Senior Specialist, Customer Care to join our Agent Services team. As a key member of our team, you will provide technical support to customers, agents, and services associates, ensuring seamless interactions and resolving complex issues.

**Responsibilities:**

  • Provide technical support to customers, agents, and services associates via inbound and outbound phone interviews, educating them on financial crime prevention and awareness.
  • Analyze relevant information to identify potential fraud cases, utilizing available tools and expertise.
  • Deliver exceptional customer support in relation to identification processes, handling inquiries, and addressing complaints.

**Requirements:**

  • High school degree required; 0 years of experience with ability to commit to 4-6 weeks of training.
  • Fluent English language skills mandatory.
  • Strong attention to detail, initiative, and proactivity.
  • Outstanding verbal, written, and listening skills.
  • Able to work successfully in a self-motivated team environment.
  • Passion for customer service.

**About Western Union:

We empower individuals and businesses to move money with ease, transforming lives and communities worldwide. With over 8,000 employees serving 200 countries and territories, we strive to become the world's most accessible financial services company.

**Benefits:*

  • Short-term incentives
  • Multiple health insurance options
  • Accident and life insurance
  • Best-in-class development platforms


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