Icg Kyc Quality Assurance Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**

Citi is seeking an experienced professional to join the Institutional Client Group (ICG) KYC Ops as a Site Head KYC Quality. This role will be part of the ICG KYC Quality function, responsible for conducting quality control reviews across BCMA, Markets and CCB client population.

**Key Responsibilities**

  • Determine the strategy and process for all in-scope records
  • Develop and execute action plans to achieve the required pass rates and sustainability targets
  • Ensure all procedures, checklists, and process maps are implemented and accurately describe the established processes
  • Establish an in-process review team to detect errors early in the process before the records is approved
  • Continuously assess the status of quality and implement steps to improve the quality of reviews and help makers/checkers ensure their error rate is reduced

**Requirements**

  • A proven track record with at least 8+ years of relevant KYC operations experience
  • Proficiency at consolidating data from numerous sources to create presentations for all levels of management and other stakeholders
  • Significant experience working with Excel, MS Office tools (including SharePoint), and other tools related to queries and data management


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