System Integration Expert

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian Clarity

We are the leading source of alternative credit data in the subprime lending industry.

By leveraging alternative data, our market-savvy data analysts are discovering trends and providing our clients with innovative solutions for fraud, banking information, credit, compliance, prospecting, and portfolio management.

About the Role

This role requires a System Integration Expert to support our customers by providing technical knowledge and integration expertise during the onboarding phase.

You will assist with customer account set ups, provide customer service to answer technical questions, and work with customers during and after product integration using problem-solving techniques.

Key Responsibilities

  1. Assist with customer account set ups for data transfers and delivery of technical knowledge and integration.
  2. Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
  3. Work with customers during and after product integration using problem-solving techniques.
  4. Analyze code and other documents for clues, write scripts, train customers how to use the product effectively, run reports, and complete file transfers.
  5. Provide status updates on assigned work to management and account management staff.
  6. Review reporting data for compliance and work with customers to resolve issues.
  7. Complete routine advanced administrative procedures as assigned, including report data compilation, work schedules, updates to reports, and file management.

Requirements

  • Basic Ruby knowledge with familiarity with Object Oriented Programming concepts.
  • Basic MySQL knowledge.
  • Remote connection tools like putty, winscp, filezilla.
  • Knowledge of XML/JSON format and structure.
  • Excellent English skills.
  • Knowledge of monitoring tools like splunk, datadog (a plus).
  • Simple networking concepts TCP/IP, OSI 7 layer model.
  • API connection and testing tools like postman, Jmeter.
  • Microsoft Office suite.
  • Familiarity with an IDE (netbeans, eclipse, visual studios) (a plus).
  • Strong ability to interact successfully with both technical and non-technical audiences and proven problem-solving skills.


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