Technical Service Associate
hace 1 semana
Job Overview
Auxis is a leading provider of customer support solutions, and we are seeking a highly skilled Technical Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers via remote connection.
Key Responsibilities
- Deliver service and support to end-users using automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer information and determine the issue by evaluating and analyzing symptoms.
- Diagnose and resolve technical hardware and software issues involving Spectralink products and phone extension configuration.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to the appropriate resource.
- Accurately process and record call transactions using a computer and designated ticketing system.
- Follow up and make scheduled callbacks to customers where necessary.
What We Offer
Auxis offers a comprehensive benefits package to its employees, including opportunities for professional growth and development. Our team members enjoy a dynamic and supportive work environment, with access to cutting-edge technology and tools to help them succeed.
Requirements
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- High School Diploma Completed.
- At least 1 or more years of Customer Service experience.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Must be proficient in MS Excel and have a solid background in all MS Office products.
- Fast typing skills.
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