Technical Service Associate

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Overview

Auxis is a leading provider of customer support solutions, and we are seeking a highly skilled Technical Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers via remote connection.

Key Responsibilities

  • Deliver service and support to end-users using automated call distribution phone software.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer information and determine the issue by evaluating and analyzing symptoms.
  • Diagnose and resolve technical hardware and software issues involving Spectralink products and phone extension configuration.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to the appropriate resource.
  • Accurately process and record call transactions using a computer and designated ticketing system.
  • Follow up and make scheduled callbacks to customers where necessary.

What We Offer

Auxis offers a comprehensive benefits package to its employees, including opportunities for professional growth and development. Our team members enjoy a dynamic and supportive work environment, with access to cutting-edge technology and tools to help them succeed.

Requirements

  • English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
  • High School Diploma Completed.
  • At least 1 or more years of Customer Service experience.
  • A genuine interest in working with and helping customers.
  • Must possess excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
  • Good presentation and a polite, tactful and friendly character.
  • Must be proficient in MS Excel and have a solid background in all MS Office products.
  • Fast typing skills.


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