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Azure Support Professional

hace 2 semanas

San José, San José, Costa Rica Microsoft A tiempo completo

About Us

Microsoft is a leader in technology innovation, with a mission to empower every person and organization on the planet to achieve more. We are committed to creating life-changing innovations that impact billions of lives around the world.

Your Role

You will be a key member of our Customer Experience & Success team, responsible for delivering exceptional customer support experiences with Microsoft. Your expertise in network security engineering, systems administration, and customer-facing support will enable you to make a meaningful impact on our customers' success.

Key Responsibilities

  • Deliver exceptional customer support experiences with Microsoft
  • Troubleshoot and solve complex technical issues using collaboration, best practices, and transparency
  • Identify cases that require escalation, either technically or strategically
  • Create and maintain incident management requests to product groups or engineering groups
  • Contribute to case deflection initiatives, automation, and digital self-help assets to improve customer engineer experiences

What We Offer

We offer a range of benefits to support your career development and well-being, including professional growth opportunities, comprehensive health insurance, retirement plans, and employee assistance programs.