Business Intelligence Specialist
hace 1 día
JLL fosters an environment that supports the Whole You, personally and professionally.
About the RoleThis position involves performing analysis and recommending improvements to the routing experience, CTIs, and other related processes. The goal is to enhance customer satisfaction by collaborating with RE&F teams for regular ticket analysis and value-added support.
- Proactive reporting to identify trends and risks in HD and RE&F workflows/tickets/work orders.
- Establish a rhythm of business ROB and continuous improvement opportunities.
- Partner with SSC and work closely with the customer experience team for NRR output and improvements.
The successful candidate will oversee protocol for aging tickets and escalate non-compliant items while ensuring efficient use of tools like Chat/River/Corrigo. This individual will also assist the Governance Manager in internal projects, focusing on helpdesk operations, reporting, and communications.
Desired or Preferred Experience and Technical Skills: Proficiency in Microsoft Office tools and experience working with cloud-based tools such as Smartsheet and Salesforce.
Required Skills and Experience: A Bachelor's degree in Computer Science, Information Management, or a related field, along with 2+ years of progressively responsible experience in policy analysis, governance liaison, compliance management within a helpdesk environment or financial industry.
Benefits: JLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.
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