Business Intelligence Analyst

hace 4 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role:

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to learn quickly and adapt to new situations. The successful candidate will be responsible for developing expertise on data governance and processes, including master data set-up, monitoring work queues, completing assigned tasks within SLA targets, and coordinating with the global Master Data Global Operations Support team.

Key Responsibilities:

  • Develop expertise on data governance and processes
  • Monitor work queues for new requests and complete assigned tasks within SLA targets
  • Coordinate with the global Master Data Global Operations Support team to meet Service Level Agreements
  • Facilitate data collection process and output for SAP, including follow-up with the business on missing fields or incorrect data
  • Maintain business group workflow/routing configuration information
  • Provide reports to assigned business teams to enable end-to-end process visibility
  • Identify opportunities to improve data quality and reduce cycle time
  • May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
  • Create training materials, process flows, and procedures
  • Be a point of contact for Division(s) for Material requests (new Material setup, Material extensions for sales org/plant, and reactivation, product hierarchy)
  • Escalate issues as needed

Requirements:

  • Bachelor's degree or higher from an accredited university
  • 2-3 years of work experience in shared service centers, customer service or master data management, supply chain or manufacturing
  • Business level fluency in English (B1 or higher) both spoken and written
  • Spanish (Advanced) or as a primary language
  • Detailed oriented and enjoys working with operational transactional processes
  • Collaborative Team player, analytical and proactive
  • Excellent communication skills
  • Ability to learn quickly
  • Experience using data collection master data tools (SAP, Salesforce, Legacy Systems)
  • Microsoft Tools (Excel, Word, PowerPoint)


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