Senior Portfolio Coordinator

hace 2 meses


San José, San José, Costa Rica Emerson A tiempo completo

The Emerson company is seeking a detail-oriented and fast-paced individual for the Application Engineer position. The role is responsible for managing quotations, order entry, customer service, up-selling and coordinating information between the company and the customer for the Electric & Pneumatic portfolio handled by the Crossridge facility.

Key Responsibilities
  • Prepare quotations in response to customer inquiries, adhering to controlled prices, discounts, terms & conditions, as well as sales policies & procedures.
  • Take exception where Emerson cannot meet customer specifications, reviewing customer purchase orders for correct pricing, discounts, terms & conditions, part numbers and preparing for / completing associated order entry.
  • Respond to customer requests for expedited emergency shipment of parts and service kits, documentation, operating and maintenance instructions, drawings, and Specification Sheets.
  • Document customer complaints and refer to Quality Assurance.
  • Assist other departments in resolving problems related to customer sales and service.
  • Provide timely and proactive customer communications.
  • Ensure timely and accurate processing of orders and maintain ownership and oversight of the orders until they are acknowledged and Submittal documents have been forwarded to the customer.

About the Role

You will be building strong customer relationships and delivering customer-centric results. You're knowledgeable in current and possible future policies, practices, trends and information affecting your business and organization.

You see ahead clearly and can anticipate future consequences and trends accurately. You have broad knowledge and perspective, are future oriented and can articulate credible pictures and visions of possibilities and likelihoods.

Requirements

  • BS degree, preferably in Electrical, Mechanical or Electromechanical Engineering.
  • Excellent oral and written communication skills.
  • English level B1 or above.

Preferred Qualifications

  • Exposure or prior experience with Oracle is a plus.
  • A background with valves and actuation experience is highly desirable.

What We Offer

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience. Our benefits package includes private health insurance, life insurance, flexible work opportunities, wellness center and many more.

We're committed to diversity and equal opportunity. Our Employee Resource Groups demonstrate our commitment to DE&I, including Black Employee Alliance, Diverse Abilities, HOPE, LGTBIQ + Allies CR, Costa Rica SOMOS, Mosaic and Women's Impact Network.



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