Cloud Engineering Lead for Large Scale Private/Hybrid Clouds

hace 1 día


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**About the Role**

In a world where technology never stands still, we are looking for a talented engineer to join our team as a Cloud Engineering Lead. As a key member of our global team, you will work on building, deploying, configuring and maintaining systems for our clients in an agile environment.

Your primary focus will be on leading the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. You will be the point of contact for clients, responsible for the management and ownership of client service requests.

We are seeking someone with 3-5 years of experience in software development and delivery, and 3-5 years of experience in Cloud/DevOps engineering and/or Linux administration. Additionally, you should have experience with at least one major public cloud provider or large scale private/hybrid cloud using container orchestration.

The ideal candidate will have strong scripting skills in at least one language (BASH, Python, Ruby, etc.) and experience with source control management such as git or subversion. They will also have a solid understanding of software development life cycle and delivery process, as well as the ability to manage multiple projects and ensure that commitments and timetables are met.

This is a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. As a member of our team, you will have a chance to look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.

**Responsibilities:**

  • Be the point of contact for clients, responsible for the management and ownership of client service requests
  • Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients
  • Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
  • Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes
  • Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world class learning platform

**Preferred Qualifications:

  • Production Kubernetes/OpenShift experience strongly preferred
  • Experience with change management workflows
  • Experience with ELK/EFK stack (ElasticSearch, Logstash/Fluentd, and Kibana)
  • Experience with SQL and/or NoSQL datastores (DB2 and Oracle data services)
  • Experience with distributed event streaming platform (Kafka, etc)

**What We Offer:**

  • A collaborative and dynamic work environment
  • Ongoing feedback and coaching to help you grow professionally
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • A commitment to diversity and inclusion

**About Us:**

We are IBM, a global leader in technology and consulting services. Our company has a long history of innovation and is dedicated to using technology to make a positive impact on the world.

**Equal Opportunity Employer:**

We are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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