High Touch Operations Manager Lead

TechGenies is a global software development company with years of experience in delivering cutting edge, custom solutions to a wide range of verticals and industries.We operate software factories in locations that ensure access to great programming and information technology talentWe are looking for a CX Delivery High Touch Operations Manager (HTOM) to work...

**Key Responsibilities**Lead a team of Production Designers, who perform medium to high-complexity, cohesive, and innovative design deliverables that are customer-focused, simple and intuitive with deep dive skills.Manage day-to-day operations: Direct manager of a team of designers, support on resource planning, staffing, quality control, and...

**The Business Entity**Cisco seeks a High Touch Engineer (HTE) whose role is providing in depth R&S and XR/XE expertise to SP customer.**The Team**It is a technical expert in a broad area covering multiple technologies.Applies expected product behavior across industry practices and knows how the technology is expected to work.Fosters strong working...

We are looking for a leader who work with designated mission-critical customers, such as service providers and financial services companies, driving collaboration and communications between the end customer and Cisco stakeholders, and ensuring they receive premium-level service.**Requirements**:- **Fluent in English.High Proficiency level** **(must).**:- 4+...

At Techgenies México, we are seeking a Customer Experience Operations Manager to oversee the delivery of high-touch support services to our valued clients. As a key member of our team, you will be responsible for ensuring seamless communication and collaboration with customers, driving improvements in service quality, and fostering strong relationships with...

Job OverviewAs a Restaurant Operations Manager at Marriott International, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest experiences, and leading a high-performing team.About Our CompanyThe Luxury Collection is a portfolio of exceptional hotels and resorts from around the world. We curate destination...

**Job Summary:**We are seeking a highly skilled Payroll Operations Lead Analyst to join our team. As a key member of our payroll operations department, you will be responsible for ensuring the accuracy and timeliness of payroll processing, as well as providing guidance and support to staff.Key Responsibilities:Liaise between HRIS Operations and Payroll...

In this role, you will act as a single point of contact for incident management and operational issues, coordinating technical issues and customer operational needs. You will also travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to customers and internal Cisco personnel.To succeed in...

Job Description:The Manager, Customer Success Management role at Cloud Software Group is a critical position that oversees a team of Customer Success Engineers responsible for 50% of the company's annual recurring revenue.Key Responsibilities:Strategy: Track key customer adoption KPIs, monitor and analyze metrics to drive strategy and improvements.Ownership...

We are looking for a highly skilled Customer Experience Operations Manager to lead our high-touch support services team. As a key member of our team, you will be responsible for supervising everyone and everything that touches the service process, driving improvements, and ensuring excellence at every phase.The ideal candidate will possess a strong...

Syniverse is a leader in providing innovative technology solutions that connect people, businesses, and devices.About the IT Operations Manager RoleWe are seeking an experienced IT Operations Manager to lead our technical operations team. This individual will be responsible for managing and optimizing the performance of our production servers, as well as...

**Job Overview**Courtyard by Marriott is seeking an experienced Operations Manager to lead our hotel operations team.Key Responsibilities:Assist in executing all hotel operations and manage staff effectively.Improve guest and employee satisfaction while maximizing departmental financial performance.Ensure standards and procedures are followed and lead a team...

**About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...

**About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...

About the RoleThe Support Operations Manager will lead multiple teams of Support Ops Specialists who educate vendors and carriers to reduce supplier cause defects and improve their ER and/or PR rates. This role involves collaborating with cross-functional teams, analyzing data to drive business decisions, and implementing process improvements.Main...

About the Role: As a High-Volume Call Center Manager, you will be responsible for managing the dialer system operations, ensuring optimal performance, and driving business growth.Key Accountabilities:Team Management:Lead and motivate a team of dialer system administrators.Develop and implement training programs to improve team performance.Dialer System...

About the Job: As a Support Operations Manager at Smartsheet, you will oversee the delivery of exceptional customer experiences and lead a team of support specialists in providing timely resolution to customer inquiries.Your Leadership Responsibilities:Lead a team of support specialists to deliver high-quality customer support and achieve performance...

Job SummaryThe Amzn Support Srvcs Costa Rica team is seeking an experienced Senior Operations Manager to lead a high-performing team of 20-25 associates. The ideal candidate will have a strong background in operations management, customer experience, and team leadership.About the RoleAs a Senior Operations Manager, you will be responsible for managing the...

About BlueForce, Inc.We are seeking a highly skilled Deputy Program Manager to oversee in-country operations and support our task orders in San Jose, Costa Rica. The ideal candidate will have strong project management experience, international law enforcement knowledge, and excellent communication skills.Provide strategic oversight for in-country...

Job SummaryWe are seeking a highly skilled Technical Operations Manager to lead our support engineering team. The ideal candidate will have 2+ years of experience managing technical operations or support engineering teams, with a strong ability to dive deep into troubleshooting and resolving complex problems.The Technical Operations Manager will be...