Digital Marketing Operations Leader

hace 4 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

The Devices Marketing Builders and Automation team (MBA) is a key component of Amazon Support Services Costa Rica Srl's marketing operations. As the Center of Excellence for Amazon Devices, we are responsible for building and maintaining the online customer-facing content for our product lines.

Job Responsibilities

  • Manage a team of merchandisers to build standard onsite campaigns and detail pages for Devices' Events, homepage marketing campaigns, new product launches, evergreen campaigns, and other marketing initiatives.
  • Continuously evolve team scope by identifying new marketing tasks this team could own and build the infrastructure to execute perfectly.
  • Become an expert on marketing build tasks to support execution as needed and help team members troubleshoot when they encounter issues.
  • Serve as the key point of contact in Costa Rica to manage in-country team logistics and communicate with management as needed.
  • Proactively offer recommendations to strengthen MBA's standard operating procedures (SOPs) as the team develops expertise in different marketing tasks.
  • Manage work back schedules to ensure all deliverables are met according to timelines required and escalate blockers or capacity bottlenecks to management as they appear.
  • Report to leadership on team performance and build plans to continuously improve KPIs.
  • Own retrospectives and deep dives focused on improving marketing build processes.
  • Manage team members' performance, including cultivating superpowers and coaching through growth areas.


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