Data Insights Specialist
hace 16 horas
Company Overview
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 'World's Most Innovative Companies' by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
Job Description
The Data Insights Specialist role at Experian involves working with stakeholders across the organization to identify opportunities for leveraging customer care data to drive business solutions.
This includes mining and analyzing data from the company database and Customer Care contact drivers to drive optimization and improvement of product development, reduction in client contacts, and improvement in overall Customer experience.
The successful candidate will be responsible for developing and executing ad-hoc reports based on user requests, gathering required functional documentation needed for the completion of user data requests, and recommending improvements and/or enhancements to existing processes (system or reporting-based) and/or identifying new automation or reporting opportunities in order to improve efficiencies and departmental capabilities.
Required Skills and Qualifications
To succeed in this role, you will need:
A bachelor's degree in computer science, Business Analytics or Equivalent
5 Years' Experience within Contact center technology using Avaya, Salesforce Service Cloud, CRM
Familiarity with Salesforce Service Cloud reporting, Tableau, Confluence, SQL, Teams, Google Analytics
Proficient at building Dashboards
Proficient with Excel, Word, Visio
Must be detail-oriented with a strong design style and commitment to quality
Benefits
We offer a range of benefits to support your career growth and well-being, including:
Medical, life and dental insurance
International Share Save Plan
Flex Work/Work from home
Paid time off
Annual Performance Bonus
Education Reimbursement
Family Bonding
Bereavement Leave
Referral Program
Others
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
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