Strategic Risk Governance Specialist
hace 1 día
About the Role
We are seeking a highly skilled Risk Manager to join our Escalation Management & Prevention Team. This is an exceptional opportunity to work with cross-functional teams, utilizing influencing and collaboration skills to identify and prevent abuse for our customers and brand owners worldwide.
Your Key Responsibilities
- Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around Product Safety and Compliance.
- Draft and present deep-dive documents clearly and concisely using Amazon Writing guidelines in responses to senior executives and on Correction of Errors (COE) reports.
- Analyze existing policy and process gaps, and develop solutions to close them working with program partner teams.
- Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
- Use high-level judgment to own our most complex enforcement decisions.
A Day in the Life
As a Risk Manager, you will be responsible for:
- Deep diving into incoming L8+ escalations, identifying and completing initial resolving actions.
- Completing initial drafts of Write-Ups (WUs) and identifying root cause gaps.
- Setting and leading meetings with program and partner teams to develop preventatives, working through any disagreements that arise.
- Delivering WUs within designated SLAs.
- Identifying and driving or contributing to projects that improve EMP processes, reduce customer risk, and improve seller experiences.
- Investigating and closing ad hoc requests brought by leadership.
Requirements and Qualifications
- Experience working in risk, fraud or compliance organizations.
- High level of integrity and discretion to handle confidential information.
- Enthusiasm to provide superb customer service to executive leadership and other key stakeholders.
- Ability to bring clarity to ambiguous situations.
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.
- Ability to influence without authority.
Benefits and Other Requirements
This role offers a competitive salary of $120,000 - $150,000 per year, based on experience. We are looking for individuals who are passionate about delivering excellent customer service, have strong analytical skills, and can work effectively in a fast-paced environment. If you are a motivated and results-driven professional, we encourage you to apply.
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