Strategic Client Delivery Director

hace 3 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:

Tek Experts, a renowned Technical Support and Services company, is seeking an exceptional Global Client Delivery Leader to oversee the client relationship and end-to-end delivery across multiple lines of business.

The ideal candidate will lead and inspire a global team of over 1000 Technical Support Engineers, ensuring consistent growth and industry-leading customer experiences.

Responsibilities include:

  • Accountability for the overall client relationship
  • Driving improvements in KPIs through innovation and effective operations
  • Mentoring and developing the team to find creative solutions to client and internal challenges

Qualifications:

A Bachelor or Master's degree in Business, Marketing, Finance, or related fields, with 10+ years of leadership experience and at least 5+ years in Enterprise Technology Services and Support.

We're committed to fostering a culture of inspiring leadership and innovation, prioritizing creating an inclusive environment, leading with purpose, and acting with integrity and respect.



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