Operations Support Analyst

hace 1 semana

San Francisco, Heredia, Costa Rica 12542 Citicorp Services India Private Limited A tiempo completo

About the Role

The Citi Staffing Office is a centralized global function that manages the firm's non-employee workforce. As an Operations Support Analyst, you will play a critical role in the onboarding process, ensuring seamless integration of new hires into the organization.

Key Responsibilities

  • Perform non-employee onboarding activities in a high-volume, fast-paced environment with a focus on strong data integrity and quality.
  • Develop relationships with users across the business, including Hiring Managers, Chief of Staff, Sourcing, and Suppliers.
  • Comply with onboarding documents to ensure alignment with internal Citi policies and regulations at both the global and geography/country level.
  • Adhere to required due diligence checks based on non-employee work location.
  • Work as part of a team to provide onboarding support to a wide spectrum of Senior Stakeholders.
  • Act as the first point of contact for onboarding-related queries from clients and escalate as appropriate for resolution.
  • Meet productivity and data quality targets.
  • Maintain high standards for data quality by ensuring accuracy of data entry, adherence to documented compliance and control requirements, and swift resolution of data quality issues/errors.
  • Share ideas for process improvements, automation, and quality/control enhancements around operational and team excellence.
  • Maintain communication with internal Citi business partners and suppliers regarding onboarding cycle time and status.
  • Prioritize onboarding requests to adhere to Staffing Office service level agreements.
  • Manage incoming requests via ServiceNow, with accurate tracking, timely updates, and providing detailed updates to requestors.
  • Provide excellent customer service to both internal and external clients.

Requirements

  • Previous experience in a Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred.
  • Minimum 2 years' experience of working in an administrative or business office environment with the use of in-house computer systems from Windows and the whole Microsoft Office package.
  • Minimum 1 year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
  • Experience using Microsoft Office tools, including Outlook, Excel, and Teams.
  • Technical/associate degree in Business Administration.
  • Risk and control knowledge.

Skills

  • Excellent written and verbal communication skills in English (Spanish is a plus).
  • Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
  • Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
  • Strong organizational skills with the ability to prioritize work to align to service level agreements.
  • Ability to learn new applications quickly.
  • Able to grasp and master new requirements and related knowledge.
  • Relationship Management within our internal/external customers.
  • Strong time management skills (able to handle emails in a daily basis).
  • Ability and experience working in a fast-paced, high-pressure environment.
  • Ability to multi-task on a consistent basis (handling multiple requests thru email, onboarding in SAP Fieldglass, tracking status of requests, communicating status of requests, attending meeting and participating in chats with colleagues and internal Citi partners).
  • Strong problem-solving capabilities.
  • Clients come first - build long-term relationships with clients by putting their interests first.
  • Work as a team to get the job done.
  • Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
  • Flexibility to work in an office environment and/or remotely when needed.

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