Business Operations Analyst

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About the Role

We are seeking a skilled CRM Analyst to join our team, who will be responsible for supporting businesses and CO users in managing their relationships, data, and associated information through our CRM tool. This position requires exceptional customer service skills, strong analytical abilities, and effective communication.

  • Monitor and respond to CRM work queues for new requests (cases).
  • Resolve issues efficiently, adhering to cycle times and SLAs.
  • Manage various CRM Support cases, ensuring timely completion and satisfaction.
  • Collaborate with other teams to address and escalate issues effectively.
  • Administer user databases in Salesforce for the Americas Area.
Responsibilities
  • Create, update, and deactivate/reactivate user accounts.
  • Develop and maintain reports, dashboards, public groups, and queues in Salesforce.
  • Analyze and resolve complex CRM issues, improving overall performance.
  • Work collaboratively with the team to achieve common goals.
  • Stay up-to-date with CRM system updates and best practices.

We offer a competitive compensation package and opportunities for growth and development in a dynamic environment. If you are a motivated professional with a passion for customer service and problem-solving, we encourage you to apply for this exciting role.



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