Clearinghouse Operations Coordinator
hace 2 semanas
About the Clearinghouse Operations Coordinator Role:
As a key member of our team, the Clearinghouse Operations Coordinator will play a critical role in assisting with troubleshooting and researching miscellaneous cases, taking on various enrollment projects, and assisting with clearinghouse follow-up. This position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Primary resource for clearinghouse reports and miscellaneous payer, team, and clearinghouse queues
- Assist with developing new SOPs, processes, and trainings to improve department workflow and knowledge base
Requirements:
- Domain experience in either healthcare or technology preferred but not required
- Proven dedication to delivering excellent customer service
- Sufficient knowledge of enrollment processes
- Troubleshooting and problem-solving skills
- Knowledge of enrollment processes and procedures
- Strong quality of individual cases
- Works well with other team members - collaborates and is unafraid to request assistance
- Ability to work positively under pressure
- Ability to stay organized - meeting deadlines, tracking contacts, following up with customers, and ensuring timely response
- Ability to work in an environment with incomplete clarity and be able to leverage other employees and tools to solve issues
- Ability to identify systemic issues and make recommendations for future improvements
- Approachability and patience for all coworkers and customers alike
About Tebra:
Tebra's mission is to empower healthcare professionals to deliver exceptional patient care and achieve their full potential. Our team is dedicated to simplifying the complexities of healthcare and providing innovative solutions that meet the unique needs of our clients.
Our Culture:
- Collaborative: We believe in the power of teamwork and collaboration to drive innovation and excellence.
- Inclusive: We strive to create a workplace that values diversity and promotes inclusivity.
- Empathetic: We understand the challenges of working in healthcare and are committed to supporting our team members in their personal and professional growth.
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