Data Content Manager

hace 5 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary

We are seeking a Data Content Manager to join our team at Auxis. The ideal candidate will be responsible for capturing, updating, and uploading process documentation using content direction from functional teams.

Key Responsibilities:

  • Capturing and formatting process documentation, including workflow diagrams, standard operating procedures, knowledge articles, and work instructions.
  • Administering and uploading HR policy updates based on direction from the Associate Relations team.
  • Managing knowledge articles, including FAQs, presentations, practice guidance, and other HR documents.
  • Supporting the design of new knowledge distribution policies and encouraging use of best practices.
  • Monitoring and supporting regular reviews of knowledge base content and ensuring follow-up with content owners on aged content.

Requirements

  • Bachelor's degree in business or related field.
  • 2 years experience managing data, content, or business processes, as well as managing business operations relationships and driving quality improvement.
  • 3 years quality assurance analytics or contact center experience.
  • English language proficiency at C1+ level.

About Us

Auxis is a dynamic organization committed to excellence in [industry/field]. We value innovative thinking, collaboration, and continuous improvement.


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