Cloud Analytics Specialist

hace 4 semanas

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Job Title: Cloud Analytics Specialist

Join Servicenow as a Cloud Analytics Specialist and be part of our Cloud Capacity Analytics team. In this role, you will focus on capacity demand and supply planning, forecasting, and cost measurement for global infrastructure and cloud operations.

Key Responsibilities:
  • Define Critical KPIs and Dashboards: Build core operational dashboards to help teams drive operational rigor and manage performance across infrastructure operations.
  • Conduct analysis of public cloud and on-premises usage, expenditures, and cost drivers to identify opportunities for cost optimization.
  • Customer Usage Analysis: Analyze customer cloud usage patterns to understand resource allocation, utilization, and their impact on costs.
  • Cost Reporting: Generate regular cost reports and dashboards to communicate cost insights to management and project teams.
  • Optimization Recommendations: Provide recommendations for optimizing cloud spending, including rightsizing resources, reserved instances, and identifying cost-saving opportunities.
  • Execute Analytics Projects: Extract, manage, and analyze data from multiple applications, ensuring deadlines are met and driving data-driven decision making.
Qualifications:
  • 2+ years of working experience as an analyst with 1+ of those years in designing and development data visualization and executive level dashboards.
  • Bachelor's degree in finance, Business, Computer Science, or a related field.
  • Understanding of cloud infrastructure and cloud cost management tools.
  • Familiarity with financial analysis, budgeting, or forecasting.
  • Strong communication and interpersonal skills to collaborate with teams and share cost insights.
  • Knowledge of SQL, Python, or R.
  • Experience with Tableau, Power BI, or similar analytics tools.
Desirable Skills and Experience:
  • Data analysis and modeling using tools like Microsoft Excel, Tableau, or similar platforms.
  • Technical dashboard development leveraging platforms such as Tableau, Power BI, and ServiceNow.
  • Familiarity with multiple cloud platforms (e.g., AWS, Azure, Google Cloud, Private Cloud).
  • Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.
  • Experience working directly with customers and cross-functional technical teams in a technical or advisory capacity.

Servicenow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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