Customer Service Representative

hace 6 horas


San José, San José, Costa Rica Emerson A tiempo completo
Job Summary

This Customer Service Representative position is responsible for providing timely and accurate information to customers regarding pricing, availability, and delivery of products. The successful candidate will ensure that customer inquiries are addressed promptly and efficiently.

Duties and Responsibilities
  • Provide inside sales support for pricing and availability, as well as attend to order management queries.
  • Assist customers with basic technical queries, including product information and shipping concerns.
  • Attend to customer concerns on shipping, including research and analysis, RMA requests, and updates to the corresponding team.
  • Assist customers with general product inquiries and ensure that the information provided is accurate.
  • Perform other duties and responsibilities as assigned by management.
Requirements
  • Customer Service Experience: 1+ years
  • English Level: B1
  • Performance: Successful or above
  • Demonstrated systems and process knowledge
  • Very good customer support skills
  • Multitasking skill in a fast-paced environment
  • High sense of urgency and comprehension skills
  • Strong written and verbal communication skills
  • Ability to work well under pressure
  • Accurate in delivering outputs
Working Conditions

The Application and Technical Support team delivers assistance to US customers, therefore the person in this position must comply with US business hours and working days. The schedule is Monday through Friday from 8am to 5pm EST. US holidays are different from CR holidays. It may be necessary to work on a holiday, which will be notified by the supervisor ahead of time and will be paid according to CR law.



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