Database Analyst Lead
hace 2 días
Job Description
We are seeking a skilled Database Analyst Lead to provide Level 3 support for Citi's proprietary technologies. As part of the Level 3 Application Support team, you will partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
Main Responsibilities:
- Investigate and resolve medium to complex incidents, manage incidents, and participate in initiatives to improve the production platform.
- Partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
- Conduct blameless problem management and post-mortem phases of major incidents, develop executive briefings, assess major incident impacts, and drive service improvements to prevent repeat incidents.
- Communicate effectively with operations, other technology groups, and Finance/business partners on a regional or global basis.
Key Qualifications:
- Experience handling ETL processes (Informatica, Spark, Talend, Abinitio, SSIS, etc.).
- Proficient in SQL, with working experience supporting relational databases - Oracle, Microsoft SQL.
- Good expertise in database level analysis to trace issues to closure, extensive experience in writing complex and efficient SQL DML statements.
- Hands-on experience with scheduling tools (Autosys or others), basic knowledge of Unix commands.
- Experience in Incident, Problem Management: Incident tracking & reporting, Managing ticketed query system, ServiceNow knowledge is a plus (ITIL).
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