Database Analyst Lead

hace 2 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description

We are seeking a skilled Database Analyst Lead to provide Level 3 support for Citi's proprietary technologies. As part of the Level 3 Application Support team, you will partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.

Main Responsibilities:

  • Investigate and resolve medium to complex incidents, manage incidents, and participate in initiatives to improve the production platform.
  • Partner with Level 1 and Level 2 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
  • Conduct blameless problem management and post-mortem phases of major incidents, develop executive briefings, assess major incident impacts, and drive service improvements to prevent repeat incidents.
  • Communicate effectively with operations, other technology groups, and Finance/business partners on a regional or global basis.

Key Qualifications:

  • Experience handling ETL processes (Informatica, Spark, Talend, Abinitio, SSIS, etc.).
  • Proficient in SQL, with working experience supporting relational databases - Oracle, Microsoft SQL.
  • Good expertise in database level analysis to trace issues to closure, extensive experience in writing complex and efficient SQL DML statements.
  • Hands-on experience with scheduling tools (Autosys or others), basic knowledge of Unix commands.
  • Experience in Incident, Problem Management: Incident tracking & reporting, Managing ticketed query system, ServiceNow knowledge is a plus (ITIL).

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