Senior Director, Global Operations
hace 2 días
Leads the strategy and execution of our Costa Rica Business Service Center (BSC), ensuring delivery of high-quality services that optimize Edwards' innovation strategy, employee engagement, and patient-focused culture.
**Key Responsibilities:**
- Develops and directs the BSC strategy in alignment with Edwards' culture, goals, and objectives in partnership with functional leaders.
- Establishes a governance model for the BSC to foster cooperation and partnership among business function leaders operating in the center.
- Safeguards Edwards' local image and brand, fostering a culture of innovation, collaboration, accountability, and continuous development within the business services organization.
- Implements communications and engagement initiatives aligned with corporate standards and cooperates with Edwards' BSCs.
- Manages the site's budget and financial performance, ensuring cost-effectiveness.
**External Focus:**
- Develops and directs a strategy to represent Edwards as a BSC in the region, building strong relationships with related professional organizations and community groups.
- Leverages industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge in business service center operations.
**Facilities Responsibilities:**
- Controls the day-to-day operations of the facility and related projects in partnership with the corporate facilities organization.
- Directs office administration staff and ensures compliance with global policies.
**EHS Responsibilities:**
- Ensures implementation of Edwards EHS Standards at the site, partnering with the global team.
- Oversees regional performance against key EHS metrics, including energy/waste/water footprint, injury and illness rates, and other leading indicators.
- Drives successful implementation of the Carbon Reduction Strategy and other strategic EHS activities at the site.
**Business Continuity Responsibilities:**
- Makes final decisions on business continuity needs for the site, serving as the primary point of contact for senior leadership and/or regional leadership teams during crisis response.
- Guides all functions at the site to react effectively to business disruption caused by unforeseen circumstances.
**Requirements:
- Bachelor's Degree in Business, Finance, Management, or a related field, along with relevant experience in service center/shared service, customer service, global operations, contact center operations.
- Demonstrated track record in people management.
- Master's Degree or equivalent in a related field. Experience working in a regulated industry is preferred, as is certification in a related field (e.g., MCR, PMP).
**Preferred Skills:**
- Strong understanding of shared services models, leading practices, processes, and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to influence and inspire teams at all levels of the organization.
- Experience working in a global, matrixed organization with complex cross-functional stakeholder relationships and competing priorities.
- Proven ability to build and maintain strong relationships with internal and external stakeholders.
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