Service Management Senior Specialist

hace 4 semanas


San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

**SERVICE MANAGEMENT SENIOR SPECIALIST**:
Our team in Brenntag Business Services currently has an opening for a Service Management Senior Specialist to be part of the Americas Team.

Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to collaborate with Service Manager and other team leaders to understand departmental objectives and KPls.

**YOUR ROLE & RESPONSIBILITIES**:

Compile and analyze data related to key performance indicators, business processes, and other relevant measures.

Develop dynamic and intuitive dashboards to visualize and communicate KPls.

Proactively suggest improvements for key processes based on data analysis.

Identify potential process enhancements and provide strategic recommendations to improve efficiency and effectiveness.

Participate in the development of budgets, policies, and department controls.

Ensure all data analysis and reporting is compliant with relevant service management SLAs and policies.

**YOUR PROFILE**:

Proven experience in data analysis and business process improvement.

Advanced proficiency in Big Data Analytics, Metrics and Predictive Analytics.

Skilled in ERP systems (SAP is a plus) and office productivity tools (MS Office etc.).

Proficient in English (e.g. presentation, report writing).

Ability to understand and improve business processes.

Experience in Lean Sigma or OE, ideally to Green Belt/Lean Expert level.

Excellent interpersonal skills, able to work collaboratively and build strong relationships with stakeholders.

Strong ability to coordinate activities and manage priorities effectively.

Proactive, able to identify opportunities for improvement and propose solutions.

**OUR OFFER**:

We offer a dynamic work environment, hybrid work and great benefits.



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