Solution Adoption Strategist
hace 2 semanas
About Smartsheet
Smartsheet empowers individuals to improve how they work. We're a company that's forging an industry and helping people turn ideas into impact.
We're looking for an experienced Solution Implementation Manager to guide engagement and product adoption for launch customers.
This full-time position reports to a Manager of Solution Services in Costa Rica.
Key Responsibilities
- Lead multiple concurrent engagements to implement Smartsheet across various client industries and use cases, ensuring clients gain the most value from the platform.
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests.
- Design, demonstrate, and build Smartsheet solutions that fit within new and existing customer business needs.
- Gain and maintain deep technical knowledge of Smartsheet, including premium products.
- Identify product and services expansion opportunities for Smartsheet with the customer's user base.
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across various industries and business functions.
- Meet or exceed key performance indicator (KPI) targets aligned to the role.
Requirements
- Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years).
- Project Management skills: timeline, scope management, project execution.
- Experience with problem solving and risk resolution.
- Highly motivated and resourceful team-player.
- Willingsness to travel periodically (up to 10%) based on customer and business need.
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