Sr Business Analyst

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Working in a busy 24/5 global team which produces pitch materials, graphic design and conceptual presentations.
Presentation Technology (Pres Tech) is a specialist group servicing internal clients within the Institutional Clients Group (primarily Banking & Capital Markets Advisory, but also TTS, Markets, Private Bank, etc.)
and various other clients within Citi.
Pres Tech is part of the Marketing group, which also includes translations, web, print, graphics and DTP teams.
The role also involves Associate membership of the BTSS Metrics, Analytics, Reporting, and Sustainability (MARS) Program, which is responsible for reengineering, implementations, and maintenance of data and analytics processes across BTSS.
**Key Responsibilities**:
Prepare weekly, monthly and ad hoc reports for the global Pres Tech, translations, print, graphics, DTP and web teams, completing all BAU deliverables independently and on time.
Reengineer existing reporting processes to increase their efficiency, timeliness, accuracy and impact.
Liaise with the BTSS MARS Associates Program on Pres Tech priorities, strategy and initiatives.
**Assist with the global billing process for MTP**: deal number checking, monthly billing file generation, creation of billing files for APS upload, mitigating rejects, etc.
Track and analyse trends and make appropriate recommendations that will positively impact Marketing.
Assist in developing tactical initiatives and/or programs to support the identified goals (financial, quality, production, customer service, operational efficiency, etc.)
Analyse Pres Tech activities and operational data; compare with industry standards and agreed service levels; present findings to SLT; work with Senior Business Analyst and Marketing management to develop and implement strategies.
Monitor workflow processes and make appropriate recommendations in order to positively impact operational effectiveness.
Maintain ongoing relationships with regional hub managers and support their ad hoc reporting requirements.
Processing of invoices (vendors, staff taxis, etc.)
**Qualifications**:
English level advanced
Bachelor university degree completed
3+ years experience in business analysis, reporting and data analytics, building dynamic reports and models
Advanced skills in MS Excel and PowerPoint.
Intermediate to advanced knowledge of reporting tools like Cognos Analytics, Power BI or Tableau.
Ability to learn new software within time constraints

Effective decision-making skills necessary to support complex operations.
Attention to detail, self-motivated, excellent time management and problem-solving skills.
Strong communication skills (written and verbal) to build and maintain a broad range of effective relationships within BTSS.
Flexibility in work schedules according to the demands of the business.
**Desirable**:
Proven experience in Project Management — having managed projects from original concept through to final implementation
Knowledge of Access and Word useful but not essential.
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- **Job Family Group**: Operations - Core
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- **Job Family**: Operations Support
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster.
View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting



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