Product Lifecycle

hace 12 horas

San José, Costa Rica Micro Focus A tiempo completo

**Hello
**

Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus
**Who We Are**

Micro Focus is one of the world's largest enterprise software providers.
We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.
**How could you help us do this?
**

The Product Operations team in Micro Focus facilitates the life-cycle management of software and appliance products throughout the Enterprise Platform.
In the team, you will be responsible for program managing the obsolescence and migrations for all software and appliance products.
The responsibilities include, but will not be limited to the following: work with product managers and value delivery chain representatives to implement obsolescence and migration plans for software and appliance products, communicate the obsolescence or availability of migrations to internal representatives, partners and end customers, ensuring corporate price list is updated based on obsolescence plans, manage obsolescence/migration related escalations for Micro Focus internal or customer related issues.
Your work will drive the customer experience and will have an immediate contribution to customer satisfaction.
The job requires you to work with colleagues in the Americas as well as in Europe and Asia Pacific.
**What kind of work would you be doing?
**
- Manage the obsolescence and migrations for software and appliance products through day-to-day follow up on project/program roadmaps.
Ensures the deadlines are met and day-to-day functions of programs and related projects take place as required.
- Work with product management, customer support, renewal sales, contract operations, revenue recognition and finance stakeholders as part of program managing the obsolescence and migration activities.- Acts as an informed team member providing analysis of information and limited project direction input.
Follows established guidelines and interprets policies.
Evaluates unique circumstances and makes recommendations.
- Communicates tactical process decisions and plans, project status, issues and workarounds, in order to achieve alignment with relevant areas of the business or function.
- Represents the needs of the business, function or region on an ongoing basis to drive process improvements.
- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium complexity and understand business/customer impact.
- Establishes processes which are consistent with overall organization objectives and maintains process documentation.
- Contributes to business or function wide processes/programs that impact multiple business unites and/or countries

**What achievements should you have so far?
**

We think in order to add immediate value and to succeed in this role, you should have proven knowledge of and experience managing software or hardware product lifecycles.
First level university degree in business administration, finance, computer engineering, computer science or equivalent experience; may have advanced university degree.
Typically 3-5 years of related experience in IT/business operations.
Typically 1-3 years of project management experience.
Quality improvement training is a plus.
Good knowledge of operations processes, industry trends and customer/partner requirements.
Excellent communication (written, verbal, presentation), leadership and influence skills.
Mastery in English.
**Critical Competencies to Drive Business Results**:
Data Analysis & Reporting - Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
Tool Development/Enhancement - Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals.
Stakeholder Negotiation & Commitment Building - Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results.
Process Management & Transformation - Identifies process short-comings and works with others to improve or transform processes.
Problem Solving - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
Change Management - Develops methods for supporting innovation and change across the organization.
**What will you get in return?
**

As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.
As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.
**Heard enough?
**

What are you waiting for?
We a

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