Product Lifecycle

hace 1 semana

San José, San José, Costa Rica Micro Focus A tiempo completo

The Product Operations team in Micro Focus facilitates the life-cycle management of software and appliance products throughout the Enterprise Platform.
In the team, you will be responsible for program managing the obsolescence and migrations for all software and appliance products.
This involves working with the product managers and representatives from the Value Delivery Chain to coordinate all the activities and obtain their approvals for the programs you work on.
This position provides world-wide assistance to the product managers to take their products through obsolescence and migrations and making sure we are compliant with all applicable policies.
The responsibilities include, but will not be limited to the following: work with product managers and value delivery chain representatives to implement obsolescence and migration plans for software and appliance products, communicate the obsolescence or availability of migrations to internal representatives, partners and end customers, ensuring corporate price list is updated based on obsolescence plans, manage obsolescence/migration related escalations for Micro Focus internal or customer related issues.
**Responsibilities**:

- Manage the obsolescence and migrations for software and appliance products through day-to-day follow up on project/program roadmaps.
Ensures the deadlines are met and day-to-day functions of programs and related projects take place as required.
- Work with product management, customer support, renewal sales, contract operations, revenue recognition and finance stakeholders as part of program managing the obsolescence and migration activities.
Acts as an informed team member providing analysis of information and limited project direction input.
Follows established guidelines and interprets policies.
Evaluates unique circumstances and makes recommendations.
- Communicates tactical process decisions and plans, project status, issues and workarounds, in order to achieve alignment with relevant areas of the business or function.
- Represents the needs of the business, function or region on an ongoing basis to drive process improvements.
- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity and understand business/customer impact.
- Establishes processes which are consistent with overall organization objectives and maintains process documentation.
- Contributes to business or function wide processes/programs that impact multiple business unites and/or countries

**Qualifications**:

- First level university degree in business administration, finance, computer engineering, computer science or equivalent experience; may have advanced university degree
- Typically 5-8 years of related experience in IT/business operations
- Typically 3-5 years of project management experience
- Quality improvement training is a plus
- In-depth knowledge of operations processes, industry trends and customer/partner requirements
- In-depth understanding of core Micro Focus businesses and the revenue cycle
- Proven knowledge of and experience managing software or hardware product lifecycles
- Excellent communication (written, verbal, presentation), leadership and influence skills.
Mastery in English
- Ability to lead complex process improvements using industry standard quality improvements tools and concepts, and has thorough understanding of change management processes and procedures.
- Excellent program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.
- Strong project management skills in the area of planning, execution and implementation
- Solid financial and business acumen
**Critical Competencies to Drive Business Results**
- Data Analysis & Reporting - Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
- Tool Development/Enhancement - Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
- Stakeholder Negotiation & Commitment Building - Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
- Process Management & Transformation - Identifies process short-comings and works with others to improve or transform processes
- Problem Solving - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
- Change Management - Develops methods for supporting innovation and change across the organization
**Job**:
Sales Operations**Micro Focus is proud to be an Equal Opportunity Employer.
Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation,

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