Technical Solutions Representative
hace 1 semana
**_ Responsibilities: _**
- Working independently while using standard protocol when needed to respond to customer issues.
Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. '
Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_ Education and Experience Required: _**
- High school education or equivalent.
Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_ Knowledge and Skills: _**
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
-
Cloud Solutions Architect
hace 2 semanas
Alajuela, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description****About the position**The Cloud Solutions Architect is a mid-senior level Individual Contributor role within Hitachi Solutions' Infrastructure & Modern Workplace Practice.The I&M practice delivers industry-leading solution expertise across Azure Infrastructure, Microsoft 365, and Microsoft Cloud Security initiatives for our...
-
Technical Solutions Architect
hace 2 días
Alajuela, Alajuela, Costa Rica Synnex Corporation A tiempo completoAbout UsTD SYNNEX is a global leader in the distribution and solutions space. We're passionate about creating value for our customers by delivering innovative technology products, services, and solutions.Your RoleIn this position as Systems Engineer, you will be responsible for designing, implementing, and maintaining complex IT systems to meet the needs of...
-
Delivery Solutions Coordinator
hace 2 horas
Alajuela, Alajuela, Costa Rica Hitachi Solutions Ltd A tiempo completoAbout UsHitachi Solutions Ltd. is a global solutions integrator dedicated to designing, developing, and delivering innovative cloud solutions that empower our clients to drive business transformation.We are passionate about helping our clients unlock the full potential of their data, leveraging cutting-edge technologies like Azure to create customized...
-
Vendor Solutions Representative I
hace 1 semana
Alajuela, Costa Rica Td Synnex A tiempo completo**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**Job Summary**:Will perform customer...
-
Customer Service Representative I
hace 4 semanas
Alajuela, Costa Rica Abbott A tiempo completoThe Opportunity This position works in Zona Franca Coyol, Alajuela, Building B44, location in the Division of CRM, Cardiac Rhythm Technologies.As Customer Service Representative I, you'll have the chance to work in a Independently, with minimal supervision, manages accounts that require special expertise.Facilitates and resolves complex customer service...
-
Bilingual Data Analytics Technical Support
hace 3 días
Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Bilingual Data Analytics Technical Support Representative (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the...
-
Sme For Technical Area
hace 4 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...
-
Sme For Technical Area
hace 4 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...
-
Technical Solutions Specialist
hace 4 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverviewTek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We are problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.We're looking for a dedicated...
-
Field Tech Senior Representative
hace 1 semana
Alajuela, Costa Rica Hashmap A tiempo completoWe are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- a.Assembly of equipment (Rollout) _- b....
-
Lead Technical Specialist
hace 4 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo**Role Overview**We are seeking a Senior Technical Advisor to join our team in a senior technical role. As a key member of our technical team, you will be responsible for driving technical advancement and identifying opportunities for product improvement.In this role, you will serve as an advisor to your team for technical questions and problems, guiding and...
-
Technical Area Expert
hace 4 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo**Job Description**We are seeking a highly knowledgeable Senior Technical Advisor to join our team in a senior technical role. As a key member of our technical team, you will be responsible for driving technical advancement and identifying opportunities for product improvement.In this role, you will serve as an advisor to your team for technical questions...
-
Customer Service Representative I
hace 2 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott**: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**orking at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...
-
Solutions Architect
hace 3 semanas
Alajuela, Costa Rica PANDATECH S.A. A tiempo completoBS Degree, in Business, Information Technology or related field with 8+ years of experience. - Previous experience (5+ years) with other commercial technologies such as CLM, CPQ, digital commerce and omni channel. - Proven experience as a Solution Architect, including requirements gathering, solution / option analysis and comprehensive recommendation...
-
Customer Service Representative I
hace 3 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**_MAIN RESPONSIBILITIES_** - Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate. - Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting. - Communicates all inventory...
-
Solutions Architect
hace 2 semanas
Alajuela, Costa Rica Pandatech S.A. A tiempo completoBS Degree, in Business, Information Technology or related field with 8+ years of experience.- Previous experience (5+ years) with other commercial technologies such as CLM, CPQ, digital commerce and omni channel.- Proven experience as a Solution Architect, including requirements gathering, solution / option analysis and comprehensive recommendation...
-
Marketing Representative
hace 3 semanas
Alajuela, Costa Rica Growth Acceleration Partners A tiempo completoWHAT WE DO Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company.We consult, design, build and modernize revenue-generating software and data engineering solutions for clients.With modernization services and AI tools, we help businesses achieve a competitive advantage through technology.GAP's remote, integrated...
-
Customer Service Representative I
hace 4 semanas
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott**:Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.**W**orking at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...
-
AWS Cloud Solutions Expert
hace 3 días
Alajuela, Alajuela, Costa Rica Softwareone A tiempo completoJob Overview:The role of AWS Cloud Solutions Expert at SoftwareOne involves a blend of presales and delivery responsibilities.You will leverage your technical expertise and experience to help our clients understand and achieve the potential of AWS solutions, propose tailored solutions, and ensure the successful delivery of these solutions.Key...
-
Enterprise Solutions Developer
hace 2 días
Alajuela, Alajuela, Costa Rica World Fuel Services A tiempo completoAbout Our TeamWe are World Fuel Services, a global energy management company.Our team values innovative thinking, collaboration, and efficiency.Our high-performance culture enables sustained growth.Job ResponsibilitiesThis role supports Product Managers in delivering proposed solutions.The incumbent will facilitate requirements gathering and document...