Senior It Support/System Administrator
hace 2 semanas
**Sr. Systems Administrator, Costa Rica**
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.
This role will report to the Director of IT Infrastructure in Bellevue, WA and will be located at Smartsheet's office in San Jose, Costa Rica.
You Will:
- Participate in planning and deployment of critical Saas and on-prem infrastructure for Corporate IT
- Administration, maintenance, and support of various IaaS and SaaS platforms
- Administration, maintenance, and support of Windows and Linux Server environments
- Support the existing SaaS products as its user base and functionality grows
- Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team
- Identify opportunities to improve our service delivery model, present findings, and, where aligned, architect, plan, and deploy solutions with associated processes and training for peers and other team members
- Conduct in-depth technical investigations to determine root cause
- Take ownership of a number of key services, including ongoing evolution to drive efficiencies and service improvements
- Drive continuous improvement through process re-engineering
- Evaluate and monitor usage to ensure capacity is meeting growth requirements
- Partner with the compliance/security team to prevent, detect, and investigate suspicious activity
- Rotating escalation support to our on-call staff of our corporate infrastructure.
- Perform additional duties as assigned
You Have:
- 5+ years of work experience in a production Windows and Linux environment working as a systems administrator
- Ability to plan, organize, schedule and implement multiple projects simultaneously
- Excellent conceptual, organizational, analytical, and problem solving skills
- Experience with OKTA or other SSO products
- Experience with AWS and/or Azure
- Experience with SOX or other compliance (HIPAA or PCI)
- Experience with Powershell or other scripting language
- Familiarity with internet protocols, network firewalls, routing, switching, and VPN
- Foundational knowledge of ITIL concepts and frameworks required.
- Must possess the ability to work an occasional evening, holiday, or weekend
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.
We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
BI-Remote
LI-Remote
-
IT System Administrator
hace 2 días
San José, San José, Costa Rica beBee Careers A tiempo completo**Job Overview**">We are seeking a process-oriented IT professional to serve as an IT Administrator. This role is responsible for new user account creation and maintenance of existing accounts. Diligence with information security and comprehensive reporting to senior management are essential skills.">Key Responsibilities:">">Secure approval for new account...
-
It System Administrator
hace 4 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking an IT System Administrator with the experience needed to install, manage, and maintain computers, servers, telephony, and network systems to ensure the stable operations of TEK's IT assets.The individual will also ensure the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner's...
-
CRM System Administrator
hace 2 horas
San José, San José, Costa Rica beBee Careers A tiempo completo**Role Description**We are seeking an experienced CRM System Administrator to join our team. The ideal candidate will have a strong background in CRM system administration, with experience in implementing and maintaining CRM solutions.**Key Responsibilities**Implement and maintain CRM system solutionsProvide technical support to usersDevelop and deliver...
-
It Administrator
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We are looking for teammates who want to be part of the tech movement.People who want to progress their career now and gain experience for tomorrow.You will work with some of the biggest and best names in technology.We're in search of a process-oriented IT professional to serve as IT Administrator.This role is responsible for new user accounts and...
-
System Administrator
hace 2 semanas
San José, San José, Costa Rica E2E Technology Solutions A tiempo completoThis job applies for Colombia (Bogotá) and Costa Rica (San Jose).The system administrator position provides support for a range of activities and processes, including but not limited to: event detection and notification, service request, and incident management for servers and computer systems, you will be responsible for maintaining, upgrading, and...
-
IT System Administrator Lead
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoAt Smartsheet, we are committed to fostering an inclusive environment where our employees can thrive. As a system administrator, you will play a critical role in ensuring the smooth operation of our infrastructure.Your responsibilities will include:Administration, maintenance, and support of various IaaS and SaaS platformsSupporting the existing SaaS...
-
System Administrator
hace 2 semanas
San José, San José, Costa Rica Veganext A tiempo completo**Position Summary**:The Systems Administrator is responsible for general duties in the Information Technology Department.These duties include provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.This individual ensures that system hardware, operating systems, software systems, and...
-
Senior IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet's mission is to empower teams and organizations worldwide to deliver their best work. In this role, you will contribute to planning and deploying critical infrastructure for Corporate IT.As a Senior IT Support Specialist, your responsibilities will include:Participating in the planning and deployment of SaaS and on-prem...
-
It Service Desk Administrator
hace 3 semanas
San José, San José, Costa Rica Joby Aviation A tiempo completoJoby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
It Administrator
hace 2 semanas
San José, San José, Costa Rica Selina A tiempo completoWho we are: Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.The Local IT Administrator will provide technical support to end...
-
It Support Associate Ii
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment- Advanced written and spoken English level- High School diploma- Experience in Windows, Mac OS environments- Proven ability to communicate with technical and non-technical staffAmazon's IT Support is the first point of contact for technical support service requests.Our IT Support Associate II...
-
Senior Salesforce Administrator
hace 1 semana
San José, San José, Costa Rica Prove Partners A tiempo completoThe Senior Salesforce Administrator (remote) is a highly skilled individual contributor responsible for the advanced configuration, optimization, and maintenance of the Salesforce platform.This role focuses on hands-on execution of complex technical tasks, delivering scalable solutions, and ensuring the system meets evolving business needs.The Senior...
-
NetSuite System Administrator Lead
hace 2 semanas
San José, San José, Costa Rica Smiledirectclub A tiempo completoJob OverviewAt Smiledirectclub, we are seeking an experienced NetSuite System Administrator to lead our finance workstream team and ensure seamless NetSuite operations.
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Hitachi Solutions A tiempo completoAs a Senior IT Analyst at Hitachi Solutions, you will play a critical role in supporting the internal IT operations team in a Microsoft-centric environment.You will be responsible for service desk support, daily IT operations, and ensuring consistent and timely ticket resolution.To succeed in this role, you will need strong analytical and problem-solving...
-
IT Support Professional
hace 5 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoJob OverviewWe are seeking an IT Service Desk Administrator to provide Tier 1/2 support for end user ticket requests, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.The ideal candidate will operate primarily within the ticket system, troubleshooting, implementing, and deploying...
-
Salesforce System Administrator Position
hace 2 semanas
San José, San José, Costa Rica Travelopia A tiempo completoJob DescriptionWe are looking for a highly skilled Salesforce Administrator to join our team in North America. The successful candidate will be responsible for:Running and maintaining our Salesforce instance, including security, data quality, system integrations, user management, and reporting.Collaborating with partners to find opportunities for...
-
Avionics IT Systems Administrator
hace 5 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAbout Our CompanyJoby Aero, Inc. is a software engineering services company based in Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. We provide expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft.Job DescriptionWe are seeking an IT Service Desk Administrator...
-
It Service Desk Administrator
hace 2 semanas
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
It Service Desk Administrator
hace 5 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
IT Systems Development Manager
hace 6 días
San José, San José, Costa Rica Smartsheet A tiempo completo**Delivering Exceptional Results**Smartsheet's cloud-based platform empowers teams to deliver their best work. Our Corporate IT team plays a critical role in ensuring seamless execution.This Senior System Engineer position will be responsible for planning and deploying critical infrastructure for Corporate IT.Key Responsibilities:Collaborate with...