Latam Meet Operations Analyst

Why Patients Need You

Your contribution will allow Latin American markets to keep working on medical, scientific, and philanthropic initiatives in compliance with MAPP policy to bring breakthroughs that change patient's lives.
What You Will Achieve

Your work will help Pfizer complying with applicable anti-bribery and anti-corruption internal policy and address bribery and corruption risks in our interactions with healthcare professionals, medical associations, and other business parties, contributing to our culture of ethics and integrity.
How You Will Achieve It
- Reviewing MAPP Navigator transactions ensuring compliance with MAPP policy as well and Country Annexes, Country Profiles and other policies related in a 5 days' time frame.
- Ensure all information is properly documented in MAPP Navigator, Ariba, Aravo, Reltio and any other system needed according to the stablished process.
- Keeping an assertive, professional, and respectful communication with colleagues from different hierarchies (GBS colleagues, MAPP colleagues, Initiators, Product Leads, Category Leads, Medical Directors, Compliance Leads, Legal Department, Finance and Country Managers).
- Proactively following up on invitation letters, contracts, and funding confirmation letters with colleague markets to ensure completion 10 days before event date.
- Reconciling transactions ensuring all documentation required is properly registered on MAPP Navigator in a 10 SLA
- Supporting market colleagues on process, policy and system inquires as well as user access and requests.
- Supporting market colleagues on system issues troubleshooting transactions, creating tickets, and following up with our technical team.
- Creating creative and interactive training material for new users as well as to refresh processes and key concepts among experienced users.
- Completing upcoming events, payments, and reconciliation status reports.
- Supporting all logistics processes related to events.
- Participating on team activities to keep the JOY and celebrate our EXCELLENCE and COURAGE.
**Qualifications**:
Must-Have
- Team player
- Detail oriented
- Compliance oriented
- Able to learn and adapt fast
- Excellent customer service skills
- Excellent reading comprehension
- Fluent in Spanish, English and Portuguese (Portuguese is a must)
- Bachelor's Degree (or equivalent experience)
- Strong communication and interpersonal skills
- Good handling of Outlook, Excel, and Power Point
- Ability to work on own initiative with limited oversight
- Ability to work under pressure handling several activities at once
- Able to work on an ambiguity and fast paced change environment
- Good organizational skills to coordinate and manage multiple priorities
- High level of self-motivation, energy, and flexibility with a "can do" attitude

Nice-to-Have
- Understanding of MAPP/FCPA terms
- Understanding of compliance controls
- Knowledge on Ariba (to create payments)
- Knowledge on MDGS (to read vendor master data)
- Knowledge on SAP (to investigate failed payments)
- Knowledge on Logistics and Cvent

This is an entry level position for the MAPP Center department.
On this position it is required to work from home 3 days and from the office 2 days a week (more days could be required based on business needs) therefore it is required for the selected colleague to live in Costa Rica and being able to come to the office.
Relocation expenses are not covered on this position.
Work Location Assignment: Flexible

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Finance & Accounting