Supervisor, Implementation
hace 12 horas
**About the Role**:
Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform.
You'll be empowered to drive change, improve processes, and impact individual team development.
**Your Area of Focus**:
- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on process improvements and delivering to the customers' expectations
- Monitor and manage team workload and performance ensuring SLAs, KPIs, and objectives are met
- Conduct regular 1:1 sessions to review onboardings, provide feedback and coaching, and ultimately a strong relationship with the specialist
- Foster open communication and an enhanced psychologically safe environment
- Drive new developmental processes and policies that lead to increased customer outcomes
- Own and manage customer escalations while providing the specialist with coaching
- Maintain a deep knowledge of client industry, product, and role in the market
**Your Professional Qualifications**:
- Bachelor's degree or equivalent experience
- 5+ years experience in a SaaS implementation or project management role
- Demonstrated ability to manage or lead a team
- Strong communication and listening skills to provide coaching, take feedback, and facilitate issue resolution
- Ability to quickly understand, assess and address customers' challenges and effectively work towards resolution
- Ability to effectively research customer complaints and be open to providing solutions to problems
- Must be fluent in English
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.
While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
At Tebra, we're building the future of well-being together.
That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex.
We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative.
We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated.
We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount
We also offer a number of resources to help you keep your mind and body healthy.
Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SB1 #LI-Hybrid**
- Tebra is an equal opportunity employer.
All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
-
Supervisor, Contracts
hace 12 horas
Heredia, Costa Rica Baxter A tiempo completo**This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...
-
Sales Operations Supervisor Heredia, Costa Rica
hace 11 horas
Heredia, Costa Rica Philip Morris International A tiempo completoThis position can be based in Costa Rica or Dominican Republic.Be a part of a revolutionary change!At PMI, we've chosen to do something incredible.We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.With huge change, comes huge opportunity.So, wherever you join us, you'll enjoy the freedom to...
-
Appeals Supervisor
hace 11 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Client Services Supervisor
hace 12 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Health & Safety Supervisor
hace 12 horas
Heredia, Costa Rica Dhl A tiempo completoWould you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...
-
Regional Facilities Supervisor Heredia, Costa Rica
hace 11 horas
Heredia, Costa Rica Philip Morris International A tiempo completoBe part of a revolutionary changeAt PMI, we've decided to do something amazing.We are completely transforming our company and designing a smoke-free future.With big changes come big opportunities!From wherever you join us, you will be living the opportunity to invent and deliver better things, brilliant solutions, and a space where you can continue your...
-
Accounting Supervisor
hace 12 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:**Responsibilities**:**Primary Job Responsibilities**:- Direct and coordinate the daily administrative tasks for the team- Oversee the accounting operations of the client- Manage the monthly, quarterly and annual client closing process, including the preparation of the monthly, quarterly and annual reports of actual revenues, inter-company...
-
Supervisor, Fp&A
hace 12 horas
Heredia, Costa Rica Baxter A tiempo completo**Vantive: A New Company Built On Our Legacy**Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company.Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve.We believe Vantive will not only build our leadership in the kidney...
-
Reimbursable of Business Expenses Supervisor
hace 5 días
Heredia, Costa Rica Citi A tiempo completo**Job Purpose**: Responsible for the management of the day-to-day operations and staff for all RBE services, processes and teams. **Key Responsibilities**: - People management responsibility for a medium size team including development and training. - Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance. -...
-
Supervisor, Ap
hace 1 semana
Heredia, Costa Rica BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Rtr Supervisor
hace 7 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
-
Supervisor, Complaint Processing
hace 12 horas
Heredia, Costa Rica Abbvie A tiempo completo**Company Description**Provide support to the global team in processing complaints and inquiries from internal and external customers regarding medical devices and complaints, such as sales agents, sales representatives, manufacturing sites, commercial, hospitals, or healthcare professionals.Additionally, oversee the team of analysts, ensuring compliance...
-
Qlty & Reliability Technician Iii
hace 11 horas
Heredia, Costa Rica Te Connectivity A tiempo completoTE Connectivity's Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors.They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products...
-
Finance/Technology Supervisor
hace 12 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Accountant - 06 Months - Heredia
hace 11 horas
Heredia, Costa Rica Infotree Global Solutions A tiempo completoEnglish - AdvancedExcel - IntermediateWill be responsible for keeping the quality of the information, follow ups and report to the RTR Supervisor, also responsible for identification and implementation of process improvements throughout when possible.Additional tasks and accountabilities include but are not limited to:Main Responsibilities- Preparation,...
-
Heredia, Costa Rica Philip Morris International A tiempo completoBe a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. Philip Morris is looking for a Commercial Services Coordinator who will...
-
Ruby + React Developer Work
hace 12 horas
Heredia, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Mgr I HR Solutions
hace 3 días
Heredia, Costa Rica TE Connectivity A tiempo completoTE's HR Solutions Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics. They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives. **What your background...
-
Sr. DevOps Engineer
hace 7 días
Heredia, Costa Rica BMA Group A tiempo completo**Job Title: **Sr. DevOps Engineer**: **Job Grading Information**: - (For HR use only) _ Grade Assigned: 26 Date Approved: 5/12/2021 Job Code: 003709 FLSA Status: E **Department: - eCommerce_ **Supervisor Job Title: DevSecOps Manager, eCommerce **Direct Report Job Title(s): N/A **Work Location: Columbus, OH **Created By: Jon Herbst **HR Approved...
-
Microbiologist I
hace 18 horas
Heredia, Costa Rica Bayer A tiempo completoMicrobiologist IEver feel burnt out by bureaucracy? Us too. That's why we're changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategyYOUR TASKS AND RESPONSIBILITIESSupport the...