Marketing Product Mobile Consultant

hace 6 días


San José, San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

Resumen:
**Que Es El Rol**

Encargado de solicitar, implementar y verificar productos y servicios en el área de postpago, prepago, SVAs, roaming.
**Responsabilidades**:
**Que Harás En El Rol**
- Creación y elaboración de los requerimientos necesarios de los productos móviles de postpago, prepago y roaming mediante casos de negocio, casos de uso y el flujo de nuevos productos o servicios en Postpago/Prepago, Roaming
- Realizar análisis de mercado para identificar oportunidades o debilidades que permitan definir e implementar nuevos productos y servicios para Postpago, Prepago y Roaming
- Dar seguimiento a proyectos de implementación de nuevos productos y servicios desde el levantamiento del requerimiento hasta la validación de la correcta configuración en los sistemas (pruebas).
- Resolver quejas o errores que se deriven de los productos o servicios de la oferta postpag, prepago y roaming
- Monitorear el correcto funcionamiento de los productos, así como la identificación de oportunidades de mejora.
- Brindar soporte y escalamiento de incidencias del producto postpago, prepago y roaming.
- Búsqueda constante de automatización y mejora de procesos comerciales para el producto.
- Brindar todos los detalles de los productos para capacitar a los canales
- Dar seguimiento constante con el equipo de sistemas o configuraciones sobre el estatus de requerimientos ingresados.
- Participación en los pases a producción (ventanas) de configuración de los distintos productos o servicios.
- Apoyo al área de producto prepago en caso de ser necesario

Calificaciones:
**Que Necesitas**
- Ingeniería de sistemas, ingeniería industrial, tecnologías de información, ciencias de la computación o telecomunicaciones
- Conocimiento en marketing, administración y gestión de proyectos
- Inglés intermedio - avanzado



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