Hr Coordinators Team Leader

Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.
While we work in science, there's no magic formula to how we do it.
Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers.
Their ideas, big and small, genuinely improve the world.
And that's the kind of work we want to be part of.
The **HR Coordinators Team Lead** position is responsible for the accurate and timely delivery of the day-to-day operational Global Employee Life Cycle (ELC) Services within the Costa Rica Service Hub.
The post holder will be responsible for driving country transitions in accordance with the Global HR Operations model, team management and development, and driving quality and SLA compliance.
The post holder will also be the first point of contact for escalations, complex queries, and managing key Stakeholder relationships.
**Key responsibilities**:

- Ensures the team delivers accurate and timely HR administrative support to stakeholders such as new starters, current employees, managers, and the HR community, ensuring adherence to HR procedures and processes
- Motivates and develops the team utilizing attendance, performance, and career development tools, and processes
- Owns and oversees the transition of administrative services from countries within each region into the Costa Rica Hub; providing trackable projects plans and regular updates to the key stakeholders
- Produces statistical information to share with the Regional Lead and Supervisor demonstrating volume, quality/accuracy, and SLA compliance
- Interacts and works closely with other HR Services teams and the wider HR Community to deliver best-in-practice services to the Business
- Ensure Managers, Employees, and the HR community are adequately informed on changes, processes, and developments to the function
- Assumes ownership for performance against HR Services objectives for areas of responsibility.
- Drive continuous improvement to increase productivity, quality, and service.
- Lead ad-hoc projects as necessary and perform other duties as assigned.
**Key requirements**:

- Advanced English Level (written and verbal).
Any other language is a plus.
- Bachelor's degree in HR, Business Administration, Engineering, or related areas.
- At least 3 years of experience in a shared service center, with a proven track record leading regional or global service delivery teams, preferably in an HR services environment.
- Demonstrated experience managing and supporting HR service transition implementations, using project management methodologies.
- Process improvement mindset, with experience using Lean Six Sigma methodology.
- Certifications in PMP or equivalent and Green Belt LSS are an added advantage.
- Strong analytical skills and problem-solving ability.
- Ability to work independently in a fast-paced environment and handle multiple, competing priorities.
- Good knowledge of Workday, HR Processes, and working experience with CRM/ServiceNow**.
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- Experienced and efficient handling of standard IT Applications, preferably MS Office & MS Visio.
- Proficient in Operational Metrics and reporting (KPIs, Dashboards)

Every day, Lonza's products and services have a positive impact on millions of people.
For us, this is not only a great privilege but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves.
At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world.
The satisfaction that comes with making a meaningful difference.
Lonza is an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
**Reference: R48938**: