H&M Retail Department Manager

hace 22 horas

San José, Costa Rica H&M A tiempo completo

Stellenbeschreibung

**Title**: Department Manager

**Function**: Sales

**Department**: Store

**Reports to**: Store Manager

**Direct Reports**: Department Supervisor, Sales Advisor

You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department.
You ensure you have the Best Team and support their development.
You work with succession planning, talent development and structured performance management for your team based on results, values and leadership.
You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.
You act in line with our Values and Leadership Expectations.
You contribute to our business success by being results driven, business minded and a team player; a role model for H&M.
**Role responsibilities include, but are not limited to**:
Sales & Profit

You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department.
You regularly analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers.
You secure that actions are taken to maximize selling.
You support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.
Together with your store management team, you set the hours plan for your department in line with the sales budget.
Together with your store management team, you ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.)
keeping within the frame of the hours plan.
You plan and prioritize actions together with your team that have a clear impact on selling.
You ensure your department's execution continuously meets H&M standards and follow up using the Store Experience Tool (S.E.T.)
Together with your visual team you ensure the implementation of the Commercial Handbook for your department

You ensure Store Operations and Best Practices are followed in your department and throughout the store.
This includes, but is not limited to: truck planning, intraday, garment care, etc.
Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.
Ensure the maintenance of your department is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with your store management team.
Actively prevent loss and ensure your department follows appropriate safety and security guidelines

Give input to your Store Manager and District Team on allocation and replenishment to secure a good garment level in your department according to selling

You inform your Store Manager of any potential risks, threats and opportunities related to the competitor landscape.
People & Teams

You ensure you have the Best Teams and support their development.
You work with succession planning, talent development and structured performance management for your team based on results, values and leadership.
You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues.
Manage the recruitment, training, development and succession planning for your department team in line with H&M HR best practices

Evaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team

Actively work with a talent pipeline within your Department/store to support the business needs

You ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership Meetings

Ensure health & safety, legal and security issues are being handled to H&M standards and local laws securing the employee and customer safety at all times

Carry out supervisory responsibilities in accordance with H&M policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions

Ability to maintain overall store responsibility of store in absence of Store Manager

You strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same.
High School graduate or equivalent; Associates or bachelor's degree is preferred

Minimum of 2 years of retail management or comparable experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
for a short distance

Ability to climb a ladder and use a step stool

**Requirements**:
Ability to coach and counsel

  • H&M Retail Department Manager

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    StellenbeschreibungThis Is H&M.Together We Make It PossibleDepartment Managers play a very interesting role within the H&M ecosystem.On the one hand, they're focused on managerial basics: sales maximization, customer service, department profitability, policies, and procedures.But on the other, they are thought of as mentors or coaches, ensuring that the...

  • Retail Department Manager

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    StellenbeschreibungHiring Immediately!At H&M, we welcome you to be yourself and challenge you to grow and make a difference.You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.By living our Values daily and being your...

  • Retail Visual Merchandiser

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    Stellenbeschreibung**Overall Job Summary**: Working at the heart of fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style.This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values.You...

  • Retail Sales Associate

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    StellenbeschreibungHiring Immediately!At H&M, we welcome you to be yourself and challenge you to grow and make a difference.You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.Help us reimagine the future of an entire...

  • H&M Retail

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    Stellenbeschreibung**Core Responsibilities includes but is not limited to**:AdministrationThe COR will ensure the store adheres to the company accounting, payroll, and cash handling policies and procedures to comply with legislation and prevent losses.Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely...

  • Retail - Cash Office Responsible

    hace 22 horas

    San José, Costa Rica H&M A tiempo completo

    Stellenbeschreibung**Core Responsibilities includes but is not limited to**:AdministrationThe COR will ensure the store adheres to the company accounting, payroll, and cash handling policies and procedures to comply with legislation and prevent losses.Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely...

  • Manager, Creator Comp Ops, Amp

    hace 22 horas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of demonstrated people management/leadership role.- Experience using data and metrics to drive improvements.- Experience working effectively across functional teams, building cross-functional relationships, and representing the interests of the customer to internal teams like Finance and Operations.- Experience working at a large company with...

  • Jefe De Puntos De Ventas

    hace 22 horas

    San José, Costa Rica M Y M Mercadotecnia S.A. A tiempo completo

    **jefe de puntos de ventas**:**M y M Mercadotecnia S.A.**San JoséSan Joséexperiência2 añosMarketingindefinidojornada completasalariono especificadopublicadohace 2 horasFormación en: Bachillerato en Administración de empresas con énfasis en mercadeo y ventas.Manejo de paquetes de Office.Experiência mínima de 2 años en puestos similares y de...

  • Amp Senior Supply Planner

    hace 1 día

    San José, Costa Rica Pfizer A tiempo completo

    - Why Patients Need You- Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them.You'll help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.- What You Will Achieve- Responsible for ensuring successful performance of the supply...

  • Amp Senior Supply Planner

    hace 16 horas

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You - Our Above Market Planning (AMP) team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. - What You Will Achieve - Responsible for ensuring successful performance of the...

  • Latam Amp Hub Team Lead

    hace 7 días

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. Above Market Planning (AMP) Hub Cluster Team Lead for Latin America has...

  • It M&A And Divestiture Project Manager

    hace 22 horas

    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Job Description**:**DUTIES AND RESPONSIBILITIES**- Deliver projects and programs in alignment with PMO Processes and Deliverables for M&A projects of varying sizes using a combination of Agile and Waterfall Methodology leveraging M&A/Divestiture playbooks to successfully complete integrations and decoupling activities.- Proactively manage expectations,...

  • Us Retail Business Intelligence Intern

    hace 3 días

    San José, Costa Rica INTEL A tiempo completo

    Join the US retail team in charge of pc sales with top retailers in the country. As the retail business intelligence intern you will be supporting the team with different tasks including data analysis, sales reports to support business decision making and planning processes. **More specific responsibilities are**: - Developing and delivering market...

  • Us Retail Business Intelligence Intern

    hace 18 horas

    San José, Costa Rica Intel A tiempo completo

    Join the US retail team in charge of pc sales with top retailers in the country.As the retail business intelligence intern you will be supporting the team with different tasks including data analysis, sales reports to support business decision making and planning processes.**More specific responsibilities are**:- Developing and delivering market insights and...

  • Retail Infrastructure Operations Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleThe Retail Infrastructure Operations Manager will lead and support clients' infrastructure environments according to best practices, ensuring high levels of system availability and performance.This role is responsible for leading the Point-of-Sale (POS) System Administrator team according to company goals and ITIL best practices to ensure...

  • Manager, Customer Success, Strategic Account

    hace 22 horas

    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...

  • Proyect Manager

    hace 7 días

    San José, Costa Rica PAE COSTA RICA A tiempo completo

    Calculates periodic and specific operational, administrative, maintenance, and capital improvement cost estimates and prepares budget requests for budget exercise - Reviews O&M budgets quarterly to ensure that proper costs are posted on country capital and administrative accounts. - Coordinates initiatives for improving building operation, efficiency, and...

  • Retail Sales and Marketing Intern for Chile and Peru

    hace 6 días

    San José, Costa Rica Intel A tiempo completo

    The position gets a complete overview of how PC consumer operates in Latin-America Markets and key learnings about Retail Industry. If you are a proactive and ambitious tech-lover, we would like to meet you! **During the internship, you will be focused on**: - Supporting Retail Sales and Marketing Department, directly supervised by the Regional Sales &...

  • Proyect Manager

    hace 5 días

    Ubicación Escazú, San José, Costa Rica PAE A tiempo completo

    Requisitos: Four (4) to seven (7) years of facilities management and/or Office architectural and engineering design experience in Latin America and/or the Caribbean Fluent in Spanish and English Degree in Facilities Management, Architecture, Engineering or equivalent Actividades a realizar: Calculates periodic and specific operational, administrative,...

  • Production Manager

    hace 4 horas

    San José, Costa Rica Eaton A tiempo completo

    Responsible to plan, coordinate, and oversee daily operations to ensure the company fulfills its mission of delivering quality products on a timely schedule, while meeting efficiency and productivity objectives.Grant direction to production team and creates the right network and collaboration relationship with other departments such as EHS, Planning,...