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Master Data Senior Supervisor
hace 1 mes
Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents.
While we work in science, there's no magic formula to how we do it.
Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers.
Their ideas, big and small, genuinely improve the world.
And that's the kind of work we want to be part of.
The **Master Data Senior Supervisor** is responsible to lead the global operational team in Costa Rica and China and applies for the 9-step program in all areas.
This person is also responsible to hire the right employees and develop them.
In the Global Master Data Team, the Master Data Senior Supervisor proposes improvements in regards of team development and performance as well as ensuring timely, accurate and compliant services.
This is a global role supporting all businesses and sites globally.
The interaction with stakeholders from different departments (Finance, Supply Chain, QA, Procurement, IT) is prerequisite for this position.
**Key responsibilities**:
- Alignment with domain owners on priorities with the overall team goals and Lonza's strategy and priorities.
- Make sure to have the right people onboarded in the team to work efficiently and is able to deal with various topics and stakeholders.
- Represent the Global Master Data Team globally and makes sure the standards are implemented.
- To provide input to the Global Master Data Team development, strategy and highlight potentials for improvements.
- To make sure the right stakeholders are part of the discussions and enables to come up with optimized solutions.
- To deal with escalations and challenges that is escalated from the team members or the business or the enabling functions.
- To make sure the team is developed and empowered on a daily basis as well as get the necessary trainings.
- Handles standard requests globally and develops the team the for most efficient handling of daily activities.
- Handles special requests for the all Master Data domains and regions.
Escalates complex requests to respective domain owners.
- Troubleshooting in case of Master Data issues.
- Supporting the Global Master Data Team in different Master Data tasks like reports, cleansing and simple mass changes or other assigned tasks.
- Monitors employee productivity, provides constructive feedback and coaching.
- Organizes workflow and ensures that employees understand their duties or delegated tasks
- Sets goals for performance and deadlines in ways that comply with company's plans and vision
**Key requirements**:
- Bachelor's degree in Supply Chain, IT, Finance, Mathematics, Chemical/Bio Engineering or a related field.
- Advanced English Level (B2+, C1 level).
- Experience with Master Data preferably in Material Master Data
- Significant experience in managing a team within periods of substantial change.
- Working experience in leading continuous improvement projects.
- Proficient user of ERP (SAP) and Excel skills (including VLOOKUPs and pivot tables).
- Analytical skills, willingness to take on new challenges, support a culture of process improvement and problem-solving, and deliver results on time.
- Make accurate and timely decisions.
- Understand internal and/or external customer needs.
- Ensures quality standards are maintained while delivering results.
Every day, Lonza's products and services have a positive impact on millions of people.
For us, this is not only a great privilege but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves.
At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world.
The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.
**Reference: R47612**:
