Vendor Management
hace 2 días
Req ID:310099
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Vendor Management to join our team in Belen, Heredia (CR-H), Costa Rica (CR).
Position overview
This position is an integral part of Network and Voice Services. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. This includes management of processes designed to improve the customer experience, increase productivity, and strengthen controls. In support of this goal, the Telecom Expense Management team is searching for a candidate responsible to manage the relations with the providers to guarantee the Service Level Agreement (SLA).
Position's General Duties and Tasks:
Manage SLA breaches by analyzing service downtimes versus contractual clauses and claiming credits in return.
Conduct regular meetings to review the service KPI's.
Review and conciliate the network inventory.
Support the operational areas in case of escalations during the Incident Management process.
Identification of chronic problems and lead the root cause analysis with the carrier and operational teams.
Manage service improvement plans to improve stability.
Qualifications
Must have Skills:
Experience in the lifecycle of incidents and related metrics.
Proficient knowledge of telecommunications products and services
Strong understanding of Technology Infrastructure environment and Products
Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
Advanced knowledge working with Microsoft Office and the use of queries.
Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders
Understand the importance of prioritization of work.
Nice to have, but not required:
Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority
ITIL Certification is a plus.
Experience working with JIRA and Confluence.
Portuguese knowledge is a plus.
Project Management certifications are a plus
Education Requirements
B.S./B.A. degree level, although relevant experience and strong track record is more important.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please clickhere . For Pay Transparency information, please clickhere .
-
Vendor Management
hace 5 días
Heredia, Costa Rica SGF Global A tiempo completo**Vendor Management (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Vendor Management, for IT enterprise in Heredia, Costa Rica. **Overview**: Investigate and document vendor SLAs, HW/SW support & software licensing entitlements, licensing allowances, deployment and use through annual research tied to Humana’s contracts, license...
-
Vendor Management
hace 6 días
Heredia, Costa Rica Ntt Data A tiempo completoJob Description Req ID: 310099 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Vendor Management to join our team in Belen, Heredia (CR-H), Costa Rica (CR).Position overviewThis...
-
Vendor Master Data Intermediate Analyst
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoThe Intermediate Vendor Master Data Analyst is responsible for executing new and updating Vendor Master Data requests through the Vendor Master Data Platform. **What you’ll do**: - Execute Vendor Master Data Platform requests. - Handle Internal/External Audit non routine requests. - Escalate Vendor Master Data process and/or system issues with...
-
Vendor Master Data Intermediate Analyst
hace 3 días
Heredia, Costa Rica Equifax A tiempo completoThe Intermediate Vendor Master Data Analyst is responsible for executing new and updating Vendor Master Data requests through the Vendor Master Data Platform.**What you'll do**:- Execute Vendor Master Data Platform requests.- Handle Internal/External Audit non routine requests.- Escalate Vendor Master Data process and/or system issues with Management.-...
-
Customer Care Vendor Coordinator
hace 7 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...
-
Vendor Onboarding Supporter
hace 1 semana
Heredia, Costa Rica Equifax A tiempo completo**Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The Vendor Onboarding Supporter will coordinate and support end-to-end vendor onboarding and integration for newly acquired companies by...
-
Risk Specialist I, Vendor Investigations
hace 4 días
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAdvanced English skills, including excellent written business skills and an ability to compose grammatically correct, concise and accurate responses - First level university degree in accounting, business or finance and/or professional qualification like Chartered Accountant or Certified Public Accountant. - 3 - 5 years of relevant professional experience in...
-
Telecom (Tem) Vendor Manager - Ct
hace 5 días
Heredia, Costa Rica SGF Global A tiempo completo**Telecom (TEM) Vendor Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Telecom (TEM) Vendor Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - B.S./B.A. degree level, although relevant experience and strong track record is more important. - **Experience in the lifecycle of incidents and related...
-
Telecom (Tem) Vendor Manager - Ct
hace 3 días
Heredia, Costa Rica Sgf Global A tiempo completo**Telecom (TEM) Vendor Manager (Remote)****Heredia, Costa Rica**SGF Global is looking for a Telecom (TEM) Vendor Manager, for IT enterprise in Heredia, Costa Rica.**Overview**:**Requirements**:- B.S./B.A.degree level, although relevant experience and strong track record is more important.- **Experience in the lifecycle of incidents and related metrics.**:-...
-
Vendor Management Lead
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThe Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...
-
Vendor Onboarding Manager
hace 1 semana
Heredia, Costa Rica Equifax A tiempo completo**Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**The Vendor Onboarding Manager will support the end-to-end vendor onboarding and integration for newly acquired companies by Equifax.You will...
-
Telecom (Tem) Vendor Manager
hace 3 días
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 214015 We are currently seeking a Telecom (TEM) Vendor Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Manage SLA breaches by analyzing service downtimes versus contractual clauses and claiming credits in return. - Conduct regular meetings to review the...
-
Telecom (Tem) Vendor Manager
hace 24 horas
Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 214015We are currently seeking a Telecom (TEM) Vendor Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview****Position's General Duties and Tasks**:- Manage SLA breaches by analyzing service downtimes versus contractual clauses and claiming credits in return.- Conduct regular meetings to review the service...
-
Vendor Application Onboarding Project Manager
hace 1 semana
Heredia, Costa Rica Citi A tiempo completo**Responsibilities**:- Ensures compliance with the Citi's Third Party Risk Management objectives.- Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.- Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow...
-
Facilities Management
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoThe Facilities Mgmt Mgr provides full leadership and supervisory responsibility.Provides operational/service leadership and direction to team(s).Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services.May contribute to the development of new techniques, models and plans within area of expertise.Excellent...
-
Identity and Access Management Specialist
hace 3 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Identity And Access Management Specialist
hace 24 horas
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Senior Vendor Master Data Analyst
hace 1 semana
Heredia, Costa Rica Stryker A tiempo completo**Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune!Here, you will have many opportunities to learn and grow as we offer development opportunities...
-
Problem Management Specialist
hace 5 días
Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for effectively resolving moderate to complex technical issues encompassing hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions. The role leads representative activities, collaborates to prevent/ mitigate issues,...
-
Data Management Analyst
hace 1 semana
Heredia, Costa Rica Experian A tiempo completo**Company Description**Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...