Cisco Uc Senior Engineer

hace 4 semanas

San Francisco, Heredia, Costa Rica Ttec A tiempo completo

Cisco UC Senior Engineer - Remote

We are currently undergoing a search for experienced **Cisco Unified Communications Senior Engineers** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and Webex CCE solutions.
This an excellent career opportunity for someone with prior voice and data engineering experience who wants to develop and grow their career in Cisco Contact Center solutions in a consultative, client facing environment.
Role/Responsibilities:

- Project team member involved in the design and deployment of full life-cycle Cisco contact center project integrations including call center workflows
- Under the direction of the Lead Solution Architect, perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project teams consisting of TTEC Professional Services staff, client resources, contract resources and 3rd party vendors
- Provide consistent and frequent project status updates and project issues to assigned TTEC Project Manager

**Requirements**:

- 3 to 5 years designing, deploying, installing and configuring complex Cisco UC solutions with Cisco Unified Call Manager clusters, and Cisco Unity Voice Mail
- Experience with multi-site contact center systems integration with ACD and IVR solutions, with Cisco UCCE preferred
- SIP voice protocol configuration experience is a must
- Strong experience configuring and troubleshooting Voice Gateways
- Prior experience deploying and administering routers, switches, TACACS and LAN/WAN (HSRP, QoS, VLANs, Bandwidth modeling) and CUBE
- Prior experience deploying Expressway, IM&P, and CER
- Excellent documentation, presentation, and problem-solving skills
- Excellent communication and client-facing skills
- Prior support experience of the UCCE environment including ACD, PG, IVR PG, IPCC and CVP is a plus
- CCVP or CCNP is a plus
- Working understanding of VOSS and CUCDM is a plus

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.
We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.
LI-BB2

LI-REMOTE

**Primary Location**:
: CR-Costa Rica-Heredia**
Job**:
: Information Technology

JSGYM-TE

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