Process & Documentation Clerk
hace 2 semanas
Resumen:
**¿Cuál es el rol?
**
Es un creador, desarrollador y auditor de los procesos necesarios para la gestión de venta y posventa requerida de todo el ciclo de vida de los clientes actuales y futuros.
Comunicar de forma visual los puntos importantes requeridos por la operativa utilizando diferentes técnicas permitiendo una solución y apoyo a los diferentes frentes de atención, venta o posventa del área interna o externa.
**Responsabilidades**:
**¿Cómo agregas valor?
**
- Control de la herramienta de ingreso de ticket o solicitudes para documentar.
- Control de bitácora de prioridades para documentar.
- Aportar en la documentación del área, ya sean manuales de usuario, procedimientos, etc.
- Respaldo de las evidencias de las pruebas realizadas.
- Preservar la consistencia en la apariencia y estructura de los documentos y facilitar su almacenamiento.
- Garantizar que los cambios que necesitan hacerse en el sistema serán reflejados en la documentación correspondiente.
- Actualizar el árbol de tipología.
- Mantener actualizada las diferentes ofertas, promociones, incidencias que impacten diariamente.
- Administrar la herramienta de GAC por completo incluyendo el mantenimiento tipologías, formularios, buzones, etiquetas y lo requerido de la operativa.
- Notificar al equipo de EFO o el área de clientes de cualquier solicitud que genere impacto en procesos establecidos.
- Brinda soporte a las dudas de los canales por medio bot difusivo de documentación.
- Incluir todos los participantes en el diseño del proceso de las personas que lo ejecutan y utilizarán cumpliendo la metodología de creación.
- Definir el usuario principal que utilizará el proceso y validar el impacto del mismo.
- Comunicar los procesos elaborados, rediseñados o eliminados.
- Mantenimiento a la actualización de procesos en JARVIS.
- Informar al área de entrenamiento sobre los procesos creados, actualizados, eliminados.
- Elaborar manuales para los diferentes procesos que gestionan los diferentes canales de atención.
- Brindar soporte al usuario de la intranet sobre las dudas requeridas.
- Participar en los comités requeridos para la modificación de procesos (Mesa ágil, Comite de sistemas, Comité clientes etc).
- Monitorear el mantenimiento requerido de la intranet y portal comercial.
- Rediseñar los procesos requeridos para el área de procesos.
- Brindar soporte al área de calidad sobre los hallazgos identificados a los procesos.
Calificaciones:
**¿Qué necesitas?
**:
- Bachiller en proceso o finalizado en la carrera Ingeniería Industrial, Sistemas, Administración Empresas o afines.
- 1 año de experiência en call center, tiendas, atención online.
- Experiência en creación de estrategias de soporte y manejo de programas de diseño.
- Conocimiento en programas utilizados por frentes de atención SCL, Altamira, MTH, SIDRA, Siebel, DLO, Medallia, Fieldservice, etc.
- Conocimiento en sistemas de diseño (HTML5, Publisher, Adobe Creative, Illustrador, Photoshop, Dreamweaver).
- Conocimiento avanzando de programas Excel, Powert Point, Word.
-
Accounts Payable Clerk III
hace 2 días
San José, San José, Costa Rica Bacardi A tiempo completo**Job Title:** Accounts Payable Clerk III - Finance**Job Summary:** We are seeking an experienced Accounts Payable Clerk III - Finance to join our Finance team. As a key member of our Purchase to Pay Operations, you will be responsible for the validation and processing of invoices, customer service, and development of initiatives to improve current...
-
Latam Amp Supply Planner
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoManage supply planning activities to ensure reliable product supply to markets in line with customer service and inventory targets.Leverage digital tools (SAP, Tableau, BOBJ etc) to enhance supply visibility to the markets.Partner with site supply chain team and above site teams (Market, RSL, BSL) and provide optimal supply solutions to demand supply...
-
Documentation Processes
hace 23 horas
San José, San José, Costa Rica Liberty Latin America Communications, Inc. A tiempo completoResumen:**¿Cuál es el rol?**Esta persona es la encargada de supervisar a los analistas de documentación y procesos.Tiene que velar porque se realice la correcta comunicación de los puntos importantes requeridos por la operativa, utilizando diferentes técnicas que permitan una solución y apoyo a los diferentes frentes de atención.Por otro lado es...
-
Clerk Procure To Pay
hace 3 semanas
San José, San José, Costa Rica Bacardi A tiempo completoYOUR OPPORTUNITY- This role will be responsible for the validation and processing of invoices for accounts payable as well as customer service and developments of initiatives to improve the current processes.ABOUT YOU- Reporting to the PTP Processing Supervisor, The Clerk III will support the Finance organization in the PTP function including accurate and...
-
Clerk, Bes, Ptp, Invoice Posting
hace 7 días
San José, San José, Costa Rica Bacardi A tiempo completoYOUR OPPORTUNITYThis role will be responsible for the validation and processing of invoices for accounts payable as well as customer service and developments of initiatives to improve the current processes.ABOUT YOUReporting to the PTP Processing Supervisor, The Clerk III will support the Finance organization in the PTP function including accurate and timely...
-
Accounts Payable Clerk
hace 2 semanas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**Become an Outcoder as an Accounts Payable (AP) Clerk****What you'll need to be successful**:- 1 + years of accounts payable, finance, or operations experience.- General knowledge of generally accepted accounting principles (GAAP).- Experience with Excel and ERP accounting systems.- Strong motivation for process improvement.- Strong written and oral...
-
Cyber Security Documentation Specialist
hace 5 días
San José, San José, Costa Rica Global Services Business A tiempo completoJob Description:An exciting opportunity has arisen for a skilled Cyber Security Documentation Specialist to join our team at Global Services Business.As a Senior Technical Writer, you will play a crucial role in creating and maintaining comprehensive documentation related to our data security tools, policies, user communication, and training.Key...
-
Senior IT Documentation Writer
hace 5 días
San José, San José, Costa Rica Global Services Business A tiempo completoAbout the Role:We are seeking a highly skilled Senior IT Documentation Writer to join our team at Global Services Business.This is an excellent opportunity for a talented individual to develop and maintain comprehensive documentation related to our data security tools, policies, user communication, and training.Responsibilities:Develop and maintain technical...
-
Technical Documentation Manager, Support Engineering
hace 2 semanas
San José, San José, Costa Rica Canonical - Jobs A tiempo completoDocumentation is essential to our Support Engineering operation, both for customers and for our team.We are looking for a driven and effective leader and team manager for technical documentation.The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team.This is an opportunity to shape Canonical's internal and...
-
Otc Open Text Clerk
hace 2 semanas
San José, San José, Costa Rica Bacardi A tiempo completoYOUR OPPORTUNITYThe Clerk, Open Text Processor, reports directly to the OTC Rebates Team Lead in support of its mission to expand the BES OTC footprint using shared services to reduce costs, maintain or increase customer service, and build new capabilities.Compromised to deliver best in class services for the OTC processes in accordance with negotiated...
-
Accounts Payable Clerk
hace 2 semanas
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Rebates Clerk
hace 7 días
San José, San José, Costa Rica Bacardi A tiempo completo**Job Overview**We are seeking an experienced Open Text Processor to join our team in support of our mission to expand the BES OTC footprint using shared services to reduce costs, maintain or increase customer service, and build new capabilities.This key role will be responsible for:Rebates administration in Open Text Tool.Evaluating incoming rebates for...
-
Process Improvement Analyst
hace 9 horas
San José, San José, Costa Rica L. L. Bean A tiempo completoJob DescriptionThis role involves process planning and coordination, providing data and information for workload planning, and keeping the team informed of updates needed in the schedule or tracking files.The ideal candidate will have strong analytical skills, attention to detail, and the ability to adapt to changing situations.We are looking for someone who...
-
Financial Process Specialist
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewWe are seeking a highly skilled Financial Process Specialist to join our team at Emerson. In this role, you will be responsible for implementing accurate financial and sales processes related to flow measurement solutions.Key ResponsibilitiesEnsure adherence to financial guidelines and sales procedures to optimize revenue generation.Responsible...
-
Accounting Process Lead
hace 5 días
San José, San José, Costa Rica Msd A tiempo completoWe are seeking a highly skilled **Accounting Process Lead** to join our team. As an Accounting Process Lead, you will be responsible for leading the implementation of new accounting processes and procedures to improve efficiency and accuracy.Key Responsibilities:Lead the implementation of new accounting processes and procedures.Develop and maintain...
-
R2R Process Coordinator
hace 1 día
San José, San José, Costa Rica Te Connectivity A tiempo completoResponsibilitiesAs a R2R Process Coordinator, you will be responsible for developing and implementing accounting systems, ensuring compliance with GAAP policies and procedures, and designing operational procedures to improve efficiency.You will work closely with the R2R Process Delivery Supervisor to support the migration of R2R processes from countries in...
-
Associate - Global Process Specialist
hace 7 días
San José, San José, Costa Rica Wns Global Services A tiempo completo**About Us**WNS Global Services is a BPM leader that enables clients to outperform through our passion for service and innovation. Our global delivery network combines operational excellence with deep domain expertise to drive agility and excellence into our clients' business processes.**Why Choose WNS?**We offer a collaborative and dynamic work environment...
-
Front Office Agent
hace 3 semanas
San José, San José, Costa Rica Hotel De Anza A tiempo completoSummaryFront Office associates are responsible for the guest registration process and communication of hotel services and promotions.This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires.You'll be the...
-
Front Office Agent
hace 1 semana
San José, San José, Costa Rica Hotel De Anza A tiempo completoSummary- Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires.You'll be the...
-
Front Office Agent
hace 7 días
San José, San José, Costa Rica Hotel De Anza A tiempo completoSummary- Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires.You'll be the...