Infrastructure Support Engineer
hace 3 días
**Role Overview**
The Infrastructure Support Engineer oversees multiple low-complexity opportunities, interfacing with the Opportunity Owner and bringing value at the front-end of the opportunity where they strive to ensure qualified deals are validated prior to engaging resources.
A GSVL determines the best-suitable support engine (MSS, GSS, NSSR, others) and ensures a warm hand-over to other support engines (if not GSS).
Coming out of the OA Call they request resources when opportunities are ready to proceed, and then monitor and ensure that deals move through the remainder of the process with high velocity.
After deals have exited the process, incorporate lessons learned and constructive feedback from the pursuit teams to continually improve the process to reduce TAT, improve deal qualification processes, and improve win/close rate.
**Key Results/Outcomes**
The Infrastructure Support Engineer is responsible for the Opportunity Assessment and remains engaged through Submission.
- key focus areas are:
- Working with the Opportunity Owner to understand client requirements and business outcomes
- Engaging Service Line Experts to provide coaching and to ensure DXC can provide a quality solution & successfully deliver
- Requesting the required resources to develop the solution
- Ensuring the deal is winnable and good for DXC and the Client
- Collecting lessons learned and providing inputs for improvements
**Key Activities**:
- Intake
- Accepts deals from the Front Door via Pursuit Launch
- Reviews deals to ensure minimum details required to clearly understand the request and move forward with solutioning are present during intake
- Owns routing of opportunities to other groups, and taking in opportunities from other groups (exceptions)
- Validates & advises requestors regarding unnecessary requests (e.g.
role based, support for governance, cost model)
- Opportunity Assessment
- Introduces the deal to the Opportunity Assessment team
- Facilitates OA Call to make a go-forward decision based on input from the team
- Shaping
- Leads deal shaping with support from other resources and Offering sales, as needed
- Other
- Discharges the actions and follow-up items coming out of the non-complex deal process
- Obtains, reviews and approves pursuit budgets
- Quality
- Facilitates Lessons Learned at end of cycle to provide input for improvements (automation, clarification, waste removal)
- Work product reviews to support pursuit teams and improve outcomes (Wins)
- Responsible for deal quality
**Requirements**:
- 5+ years of ITO and modern workplace related experience
- ITIL foundation
- Cloud Services (AWS/Azure)
- Experience with technology implementation projects
- Mainframe knowledge
- English Proficiency
- Portuguese is a plus
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