Support Engineer- Azure Aks

hace 1 día

San José, Costa Rica Microsoft Corporation A tiempo completo

Our Organization:
Do you have a passion for Cloud Services?
Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?
Does building the Services infrastructure of a cloud service excite you?
If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Support while keeping customer satisfaction as the top priority
This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
Our Culture:
Our culture is built around attributes that drive our every decision, and our every action.
- Customer obsession - Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
- Growth mindset - Our people focus on learning, improving and being open about change.
- Diverse and inclusive - We celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
- One Microsoft - We believe in a boundary-less organization, unlocking the collective genius and building great experiences.
- Making a difference - We think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.
Our Role:
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
**Responsibilities**:
Responsibilities include:

- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
- Be flexible to work in different shifts.
- Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
- Acquire & coordinate resources from other groups as needed to resolve customer issues.
- Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
- Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
- Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
**Qualifications**:
**Requirements**:

- 2-3+ years of experience in a customer facing role
- 2+ years of technical experience in any of the following:

- Solid understanding of container technology and fluency in Kubernetes.
Familiarity with with RedHat OpenShift
- Linux OSS
- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
- Experience administering Linux (boot process, file systems, network device and protocol configuration)
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
- Operating System/Virtualization
- Familiarity with Security, OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration
- Networking
- Understanding of container specific networking such as CNI
- Familiarity with DHCP, VIPs, NAT, DNS
- Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
- Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA's
- Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- English Language: fluent in reading, writing and speaking.
Preferences:

- BS in computer science or engineering preferred
- Kubernetes Administration Certification preferred

Soft Skills:

- Technical Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearl

  • Support Engineer- Azure Aks

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    **Our Organization**:Do you have a passion for Cloud Services?Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?Does building the Services infrastructure of a cloud service excite you?If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to...

  • Senior Cloud Infrastructure Engineer

    hace 5 días

    San José, San José, Costa Rica Encora A tiempo completo

    We are currently seeking a highly skilled Senior Cloud Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will play a crucial role in designing, deploying, and managing scalable and secure cloud-based systems.Job Description:The ideal candidate will have extensive experience with cloud-based technologies, particularly...

  • Support Engineer

    hace 20 horas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Azure Devops Support Engineer

    hace 1 día

    San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

  • Support Escalation Engineer

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses; escalates issues...

  • Data Engineer

    hace 6 días

    San José, Costa Rica DXC Technology A tiempo completo

    **Responsibilities**: - Work as part of a team to develop Cloud Data and Analytics solutions - Participate in development of cloud data warehouses, data as a service, business intelligence solutions - Ability to provide solutions that are forward-thinking in data and analytics - Deliver a quality product - Coding complex Spark (Python), T-SQL - Developing...

  • Support Engineer

    hace 9 horas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Customer Engineer- Azure/ Infrastructure

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Technical Support Engineer, Azure Billing

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Ds-44 Fullstack Engineer

    hace 3 días

    San José, Costa Rica Grupo Syntepro A tiempo completo

    Strong.NET and Java skills Experience designing and building cloud-based enterprise micro services using the Microsoft.NET and Java stacks. Experience building modern, dynamic front-end solutions using React library on.NET platform. Ability to design solutions, suggest approaches, troubleshoot issues. Understanding of Azure cloud services, including AKS....

  • Azure Technical Support Specialist

    hace 5 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the RoleAs a Technical Support Engineer for Azure Apps Services, you will be responsible for providing exceptional technical support to our Enterprise customers.Your day-to-day activities will involve:Representing Microsoft and communicating with corporate customers via telephone, written correspondence, or electronic service regarding problems...

  • Ds-44 Fullstack Engineer

    hace 23 horas

    San José, Costa Rica Grupo Syntepro A tiempo completo

    Strong.NET and Java skills Experience designing and building cloud-based enterprise micro services using the Microsoft.NET and Java stacks.Experience building modern, dynamic front-end solutions using React library on.NET platform.Ability to design solutions, suggest approaches, troubleshoot issues.Understanding of Azure cloud services, including...

  • Technical Support Engineer

    hace 1 día

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Azure/Palo Alto Network Sr Engineer

    hace 1 día

    San José, Costa Rica Dxc Technology A tiempo completo

    **Cloud Network / Infrastructure Engineer (Level 5)**: Assist in the architecture, design, and build of the cloud infrastructure within Microsoft Azure 2 Provisioning, managing Azure Infrastructure using automation PowerShell, ARM templates, Azure Blueprints.Responsible to design and implement scalable cloud hosting solutions in Azure with IaaS and PaaS...

  • Technical Support Engineer

    hace 1 día

    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Aws Infrastructure Role

    hace 6 días

    San José, Costa Rica Encora A tiempo completo

    We are growing fast as a team so that's why we are currently looking for a **English fluently.** **Requirements**: - Azure - Good to have - Migrating AKS (Azure) to ECS (AWS) - Experience defining process and standards to operationalize new infrastructure deployments - Terraform - Kubernetes (EKS/AKS) - Spinnaker - Python - Bash - AWS Services -...

  • Senior Devops Engineer

    hace 1 día

    San José, Costa Rica Growth Acceleration Partners A tiempo completo

    **Description**:We are looking for a Senior DevOps Engineer.As Senior DevOps Engineer, you will architect and continuously improve the infrastructure for cloud-based services and client interfaces.Collaborate with team leads and management across the company to define shared capabilities.Manage the day-to-day operations of our build, testing, and continuous...

  • Support Engineer- Azure Security

    hace 1 día

    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Azure Networking Support Engineer

    hace 6 días

    San José, Costa Rica Microsoft A tiempo completo

    **Our Organization** Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable “Enterprise” cloud service? Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you...

  • Support Engineer

    hace 9 horas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...