Azure Networking Support Engineer

hace 2 semanas

San José, San José, Costa Rica Microsoft A tiempo completo

**Our Organization**

Do you have a passion for Cloud Services?
Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?
Does building the Services infrastructure of a cloud service excite you?
If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Support while keeping customer satisfaction as the top priority
This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
**Responsibilities**:
Response and Resolution
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research.
May take escalated issues as needed.
Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
Develops readiness content.
Mentors new Technical Support Engineers.
Develops intermediate level competence on support topics.
Product/Process Improvement
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products.
Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions.
Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
Other
- Embody our culture and values

**Qualifications**:**
Qualifications**

Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experience **OR** Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
**Additional or Preferred Qualifications**
- Strong knowledge and understanding of TCP/IP protocols
- Familiarity with networking concepts including VPN, DNS, IP addressing, Routing (such as BGP or OSPF),
- Understanding of the OSI model and related concepts.
- Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
- Solid foundation and background in Microsoft products and technologies
- Solid foundation and background in Cisco, fortinet, palo alto, or similar network solution providers
- Technical experience in **one **or more of the following:

- Hands-on experience configuring Akamai, Cloudflare, or Azure CDN technologies
- Hands-on experience configuring Cloudflare, F5, Imperva, Barracuda, Citrix, or Azure Web Application firewalls.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Your shift can vary according to business needs.
Examples: Monday to Friday, any working hours from 6am to 6pm Pacific Time, or _weekend_ coverage depending upon business needs.
Please note that shifts might change according to business needs.
Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.
This position may require you to work a rotational On-Call schedule, evenings, weekends and holiday shifts.
This role supports Microsoft hybrid work policies; to include work from home and in country location flexibility.
Benefits/perks listed below may vary depending on the

  • Azure Stack HCI Engineer

    hace 20 horas

    San José, San José, Costa Rica Udersol A tiempo completo

    **Job Overview:**At Udersol, we're seeking a highly skilled Azure Stack HCI engineer to join our team. As a senior consultant for hybrid infrastructure solutions, you'll be responsible for implementing large-scale HCI deployments, configuring and scripting HCI environments, and ensuring virtual networking.**Key Responsibilities:**Implementing large HCI...

  • Support Engineer- Azure Security

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Empowering Every Person and OrganizationMission to Achieve More, Inspired Excellence, and Encouraging Teams and Leaders to Bring Their Best Each Day.Innovations that Impact Billions of Lives Around the World, Strategy, Design, and Implementation of the Microsoft End-to-End Customer Experience.The Microsoft Customer Experience & Success (CE&S) organization is...

  • Azure Devops Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

  • Support Engineer

    hace 1 semana

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Microsoft Azure Support Engineer

    hace 17 horas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewThis is an exciting opportunity to join a fast-paced team and make a significant impact on a growing online business. As a Support Engineer-Azure Aks, you will be part of a rapidly growing and profitable enterprise cloud service, where you will have the chance to constantly learn and grow with the platform.About Our CultureWe celebrate and...

  • Enterprise Networking Expert

    hace 3 días

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    Why Choose Us:At World Fuel Services, we value innovative thinking, collaboration, and efficient execution. Our high-performance culture allows us to drive sustained growth, making us a great place to develop your skills.The Job Description:We're seeking a talented Engineer II to manage and maintain LAN, WAN, Voice and Video infrastructure, as well as AWS...

  • Tech Support Engineer

    hace 7 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Azure Monitoring & Automation) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases...

  • Support Engineer- Azure Aks

    hace 2 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    **Our Organization**:Do you have a passion for Cloud Services?Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?Does building the Services infrastructure of a cloud service excite you?If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to...

  • Support Engineer- Azure Aks

    hace 2 semanas

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    Our Organization:Do you have a passion for Cloud Services?Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?Does building the Services infrastructure of a cloud service excite you?If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive...

  • Azure Cloud Engineer

    hace 4 días

    San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    About the RoleWe're seeking an experienced Azure Cloud Engineer to join our Customer Success team. In this role, you'll work closely with our enterprise customers to ensure they get the most out of Microsoft's cloud offerings.Your Key ResponsibilitiesDesign and implement customized solutions for enterprise customers using Azure App Services and other...

  • Azure Monitor/Billing Technical Engineer

    hace 7 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    We are seeking a talented Azure Monitor/Billing Technical Engineer to join our team at Microsoft. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved quickly and efficiently. You will work closely with cross-functional teams to identify and implement solutions, utilizing your...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 7 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

  • Support Escalation Engineer-Azure Networking

    hace 3 semanas

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job Description: Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.Works with customers to review and resolve issues.Performs troubleshooting and related analyses;...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (App Services) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

  • Sr Consultant Azure Stack Hci

    hace 2 semanas

    San José, San José, Costa Rica Udersol A tiempo completo

    **Special Capabilities**:Azure Stack HCI: Implementing a large HCI deployment, Configuring and scripting HCI environment, Virtual networking.PowerShell scripting, Understanding of hybrid infrastructure, Windows Admin Center, Hyper-V skills, Azure ARC knowledge**Job description**:- Hands-on Azure Stack HCI experience with:- Implementing a large HCI...